Kerri Roos
Customer Service Repersentive, Data Analyst/ Transcriber
Willis,TX
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication skills, capability to prioritize and organize tasks, and in-depth understanding of industry concepts. Business and Data Analyst with expertise in analysis and testing of business requirements. Drives deployment of applications, business processes and system solutions to successful outcomes. Highly analytical and detailed with documented track record in full software development life cycle completion.
Overview
32
32
years of professional experience
Work History
Data Analyst
Conroes Choice
Conroe, TX
11.2005 - 07.2021
- Researched and resolved issues regarding integrity of data flow into databases.
- Analyzed SAP transactions to build logical business intelligence model for real-time reporting needs.
- Identified and documented detail's and use cases based on requirements analysis.
- Scanned documents and saved in database to keep records of essential organizational information.
- Compiled information and input into database.
- Completed data entry tasks with accuracy and efficiency.
- Kept optimal quality levels to prevent critical errors and support team performance targets.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
- Saved $10'000.00 dollars by implementing cost-saving initiatives that addressed long-standing problems.
- Saved $1000.00 by implementing cost-saving initiatives that addressed long-standing problems.
- Analyzed SAP transactions to build logical business intelligence model for real-time reporting needs
- Researched and resolved issues regarding integrity of data flow into databases
- Identified and documented detailed business rules and use cases based on requirements analysis
- Developed tables, views and materialized views using SQL
- Coordinated statistical data analysis, design and information flow
Customer Relations Representative
Conroes Choice
Conroe, Texas
02.2005 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
- Maintained up-to-date knowledge of product and service changes.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
New Caney High School
New Caney, TX09.1987
Skills
- Data Summaries
- Decision Making
- Reusable Knowledge Assets
- Planning and Coordination
- Active Listening
- Dependable and Responsible
- Attention to Detail
- First Aid/CPR
- Data Entry
- Self-Motivated
- Software Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Data Analyst
Conroes Choice
11.2005 - 07.2021
Customer Relations Representative
Conroes Choice
02.2005 - 07.2021
High School Diploma -
New Caney High School
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