Kerri Ryan
Charleston
Summary
Customer Service Specialist with over 10 years of proven experience in resolving inquiries, optimizing satisfaction, and driving service excellence. Adept at translating complex challenges into actionable solutions through a combination of strong interpersonal skills, visual communication expertise, and proficiency in CRM platforms. Committed to enhancing brand loyalty by implementing innovative problem-solving strategies and fostering meaningful customer engagement. Focused on continuous improvement to elevate service standards and deliver exceptional customer experiences.
Overview
16
16
years of professional experience
Work History
Customer Service Specialist
PVH
Bridgewater, NJ
08.2025 - 02.2026
- Analyzed customer feedback to develop actionable insights for service enhancements and operational efficiency via email, chats and phones for high volume inbound inquiries.
- Collaborated with cross-functional teams to streamline order processing and improve response times.
- Enhanced customer satisfaction by providing timely and accurate information about products and services.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Customer Care Specialist
Instant Teams(Aflac)
Huntersville
02.2024 - 12.2025
- Responded promptly to customer inquiries, ensuring high satisfaction and repeat business.
- Delivered tailored solutions to client concerns, increasing customer retention rates.
- Solved complex service issues, contributing to smoother team operations.
- Strengthened team efficiency by proactively addressing recurring customer challenges.
- Developed and implemented customer feedback systems to capture insights and drive improvements.
- Diverged client feedback to enhance service quality and boost overall engagement.
Customer Support Specialist
TTEC
Columbia, South Carolina
01.2023 - 01.2024
- Introduced an innovative approach to resolving complex billing disputes, increasing first-contact resolution rates.
- Applied advanced dispute resolution techniques to address challenging billing concerns efficiently.
- Reduced the number of escalated cases through proactive issue management and effective communication.
- Maintained accurate records of customer interactions, ensuring transparency and consistency in service delivery.
- Tracked the progress of each dispute resolution for timely follow-up and closure.
- Provided management with clear, organized service documentation to support performance reviews and process improvements.
Answering Service Operator
Answer Phone Of America
North Carolina
01.2023 - 01.2024
- Responded promptly to customer inquiries via email and phone, ensuring timely resolution of issues.
- Resolved customer complaints with a focus on enhancing satisfaction and building brand loyalty.
- Applied de-escalation techniques to manage and defuse difficult customer interactions professionally.
- Identified recurring service issues and escalated root causes to improve overall collaboration with internal teams to streamline processes based on customer feedback trends.
- Demonstrated strong verbal and written communication skills to resolve problems efficiently and maintain customer retention with a positive customer rapport.
Cashier
CIRCLE K
Charleston, South Carolina
05.2022 - 08.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and managed daily reconciliation procedures.
Administrative Assistant
SScdhhs.Medicaid
North Charleston
03.2017 - 11.2020
- Managed and organized medical files to ensure compliance with Medicaid regulations and maintain data integrity.
- Maintained and updated client records for LTC, non-MAGI, and MAGI cases, ensuring information accuracy and completeness.
- Ensured proper documentation standards, improving accuracy and timeliness of Medicaid services.
- Developed and implemented improved documentation procedures to enhance efficiency in Medicaid-related workflows.
- Streamlined administrative processes, reducing turnaround time for Medicaid application processing.
- Collaborated with team members to identify and resolve discrepancies in client records, supporting service delivery accuracy.
Graphics Designer
Signs by Tomorrow
Edison, NJ
03.2015 - 08.2015
- Collaborated with clients and managers to plan and execute design projects based on submitted concepts.
- Conducted consultations with clients to define design goals and product requirements.
- Oversaw the development and management of product design projects from concept to completion.
- Translated client needs into functional and visually appealing layout designs.
- Applied advanced knowledge of typography, color theory, and composition to enhance design impact.
- Ensured all design elements effectively communicated the intended message and brand identity.
Customer Service/Call Center
Dominion Energy Ohio
North Charleston
02.2010 - 10.2012
- Solved customer inquiries promptly, contributing to increased customer satisfaction.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Maintained professionalism in a high volume call center.
Education
GRAPHIC DESIGN/CERTIFIED -
Art Institute of NYC
Manhattan, NY05.2005
VISUAL COMMUNICATIONS - undefined
Katherine Gibbs
Piscataway, NJ05.2003
COMPUTER GRAPHICS - undefined
Pratt Institute
Brooklyn, NY01.1996
Skills
- Communication Skills
- Customer Service
- Time Management
- Data Entry
- Interpersonal skills
- Creativity
- Adobe Photoshop
- Adobe Illustrator
- Customer service
- Good communication skills
- Customer relations
- Telephone etiquette
- Complaint handling
- Problem resolution
- HubSpot CRM
Timeline
Customer Service Specialist
PVH
08.2025 - 02.2026
Customer Care Specialist
Instant Teams(Aflac)
02.2024 - 12.2025
Customer Support Specialist
TTEC
01.2023 - 01.2024
Answering Service Operator
Answer Phone Of America
01.2023 - 01.2024
Cashier
CIRCLE K
05.2022 - 08.2023
Administrative Assistant
SScdhhs.Medicaid
03.2017 - 11.2020
Graphics Designer
Signs by Tomorrow
03.2015 - 08.2015
Customer Service/Call Center
Dominion Energy Ohio
02.2010 - 10.2012
VISUAL COMMUNICATIONS - undefined
Katherine Gibbs
COMPUTER GRAPHICS - undefined
Pratt Institute
GRAPHIC DESIGN/CERTIFIED -
Art Institute of NYC
Additional Information - Summary
Led end-to-end execution of advertising, banner, and signage projects from concept through final delivery, ensuring meticulous attention to typography, color harmony, and composition. Collaborated closely with clients to define project requirements, deliver custom design solutions, and align outcomes with strategic business goals. Streamlined workflows to improve efficiency and ensure timely delivery of high-quality marketing materials. Translated market trends and client insights into innovative visual concepts that elevated brand visibility and messaging effectiveness. Additionally, managed customer interactions, resolving complex issues promptly and improving satisfaction, retention, and team efficiency. Implemented feedback systems to enhance service quality and processed inquiries through CRM platforms with accuracy, including resolution of insurance-related concerns and first-contact issue resolution through structured problem-solving and follow-up strategies.
Awards
Award from the Mayor Of Avon by the Sea, For hand-painted team logos for a basketball team and swim team.
Awards provided by the Mayor of Avon for exceptional community support and team logos for the local
Designed and implemented hand painted logos on the gym walls for the local H.S. swim and basketball teams with exceptional accuracy and talent.