BRIAN SUGAR
West Branch
Summary
Developed leadership and team management skills with 36 plus years in automotive repair environment, ensuring efficient repair processes and high-quality standards. Adept at navigating complex repair procedures and coordinating with insurance companies.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Body Shop Manager
AL SERRA AUTO PLAZA
03.1987 - 07.2023
- Identified areas where additional training was required for technicians in order to improve their skillset
- Collaborated with other departments within the organization such as accounting or purchasing in order to meet operational objectives
- Provided technical support to technicians when troubleshooting complex problems related to vehicles' electrical systems
- Ordered replacement parts as needed to complete repairs efficiently
- Managed a team of 53 employees to ensure that all repairs were completed on schedule and within budget
- Created detailed reports outlining progress made on each job assignment
- Conducted regular inspections of vehicles to determine necessary maintenance or repair needs
- Ensured compliance with all applicable health, safety, environmental regulations, and codes
- Resolved customer complaints regarding vehicle repairs in a timely manner
- Implemented cost-saving strategies in order to reduce overhead expenses without compromising quality of service
- Supervised daily operations including scheduling, parts ordering, quality control, and employee performance reviews
- Organized weekly staff meetings in order to discuss upcoming projects and share best practices among team members
- Maintained high standards of cleanliness and safety throughout the body shop
- Monitored financial records such as invoices, purchase orders, payments received and made
- Prepared accurate estimates for labor costs associated with bodywork services
- Trained new employees on proper use of tools and equipment for automotive repair work
- Developed and implemented effective customer service policies, resulting in increased customer satisfaction ratings
- Utilized advanced computer systems to track inventory levels and order fulfillment status
- Assisted in developing marketing plans designed to increase sales volume from existing customers as well as attract new ones
Service Director
SIGNATURE FORD
01.1986 - 03.1987
- Oversee daily activities within the service department, parts and body shop in order to ensure accurate completion of assigned duties
- Established clear objectives for each department and individual team members based on overall organizational goals
- Ensured all customer concerns were promptly addressed while maintaining highest levels of customer satisfaction
Body Shop Manager
BLAIN BUICK
01.1979 - 01.1986
- Assisted customers by looking up product information, inventory, and pricing
- Diagnosed vehicle issues and recommended repairs to customers
- Prepared repair orders and obtained necessary signatures to maintain company records
- Warranty Clerk
- Porter
- UCD Mechanic
Education
Associate Degree - Business Management
Mott College
01.1983
High School Diploma -
Swartz Creek High School
Swartz Creek, MI06.1979
Skills
- Sales Strategies
- Hazardous Waste and Disposal
- Operational Efficiency
- Equipment Functionality
- Compliance Requirements
- P&L Management
- Personnel Management
- Body Work
- Body Shop Operations
- Training and Development
- Team Development
- Coaching and Training
- Service Quality
- Quality Control
- Business Relationships
- Financial Management
- Collision Estimating
- Desktops, Laptops and Mobile Devices
- Manage Operations
- Hiring and Onboarding
- Business Growth Initiatives
- Payroll Administration and Timekeeping
- Leadership
- State Certified Collision Repair
- Multiple ASE Certifications
- ICAR Platinum Status
- Customer Relations
Awards
- Deans List
- Dale Carnegie
Certification
State Certified Collision Repair
Multiple ASE Certifications
ICAR Platinum Status
Timeline
Body Shop Manager
AL SERRA AUTO PLAZA
03.1987 - 07.2023
Service Director
SIGNATURE FORD
01.1986 - 03.1987
Body Shop Manager
BLAIN BUICK
01.1979 - 01.1986
High School Diploma -
Swartz Creek High School
Associate Degree - Business Management
Mott College
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