Jason Bennin
Appleton
Summary
Dynamic body shop manager with extensive experience at Bergstrom Chevrolet Cadillac, specializing in vehicle repair management and team leadership. Proven ability to optimize workflow and enhance customer service while maintaining safety compliance. Expertise in financial budgeting and report analysis, driving operational efficiency and improving team performance.
Overview
19
19
years of professional experience
Work History
Body Shop Manager
Bergstrom Chevrolet Cadillac
Appleton
10.2021 - Current
- Managed daily operations of body shop, ensuring efficiency and quality.
- Led team of technicians in vehicle repairs and refinishing processes.
- Managed scheduling of repair jobs to streamline workflow and maximize shop efficiency. of repair jobs to optimize workflow and resources.
- Oversaw body technicians, painters, parts, and production employeesCompiled and presented variable sales and accounting reports to upper management for informed decision-making.unting Facilitated Coordinated department meetings to enhance communication and collaboration among teams, collaborating with estimating, parts, production, and human resources teams to align objectives.eMeetings, with assistance in estimating, parts, production, and human resources.
General Manager
Gerber Collision & Glass
Oshkosh
11.2019 - 10.2021
- Directed daily operations for multiple collision repair facilities.
- Oversaw body technicians, ensuring adherence to high workmanship standards, painters, parts and production employees. Process variable sales and accounting reports to upper management. Processed payroll for employees to provide timely and accurate compensation. and manage accounts receivables.Led company meetings, coordinating input from estimating, parts, production, and human resources..
- Managed staff recruitment, training, and performance evaluations.
- Ensured compliance with safety regulations and industry standards.
Collision Estimator
Gandrud Chevrolet
Green Bay
01.2019 - 11.2019
- Estimated collision damage for insurance claims and customer pay; facilitated claims processing through Audatex and CCC, and coordinated with technicians and parts personnel to process supplements and invoice claims while collecting and documenting payments for aging accounts receivable.
- Analyzed damage reports to create accurate repair estimates.
- Collaborated with technicians to assess vehicle repair needs.
- Communicated with customers regarding repair processes and costs.
Collision Shop Manager and servicer writer
Al Huss Auto & Truck
Kaukauna
03.2018 - 12.2018
- Managed daily operations of collision repair shop for efficient workflow.
- Coordinated repair schedules to meet customer timelines and service demands.
- Oversaw staff training to enhance skill development and service quality.
- Coordinated activities of body technicians, painters, and service technicians to enhance productivity.
Collision Shop Manager
Tony's Auto Collision
Oshkosh
08.2016 - 03.2018
- Managed daily operations of collision repair shop to ensure efficient workflow.
- Supervised and trained staff on repair techniques and safety protocols.
- Coordinated scheduling of repairs to optimize shop resources and time.
- Prepared detailed repair estimates and coordinated with insurance companies to facilitate claims processing.
Service Consultant
Gustman Chevrolet GMC Buick
Kaukauna
08.2015 - 08.2016
- Coordinated service appointments and managed customer schedules efficiently.
- Assisted customers with vehicle selection and purchase decisions.
- Provided detailed product knowledge on Chevrolet, GMC, and Buick models.
- Wrote repair orders addressing customer concerns and maintenance requirements. Processed warranty claims per manufacturer guidelines, coordinating with service technicians and parts personnel to facilitate service repairs.
Collision Consultant
Bergstrom Victory Lane Imports
Appleton
01.2014 - 07.2015
- Assessed collision damage for insurance claims and customer pay, coordinated insurance claims through Audatex and CCC, collaborated with technicians and parts personnel to manage supplements, processed invoice claims, and tracked payments for aging accounts receivable.
- Analyzed client needs to provide tailored automotive solutions.
- Collaborated with sales teams to enhance customer engagement strategies.
- Facilitated workshops for clients on product features and services.
Service Consultant
Bergstrom Nissan
Nissan, Oshkosh
06.2013 - 01.2014
- Assisted customers with vehicle selection and product knowledge.
- Coordinated service appointments and managed customer inquiries efficiently.
- Provided detailed explanations of service options and pricing to clients.
- Processed warranty claims per manufacturer's guidelines, coordinating with technicians and parts personnel to facilitate service parts sales.
Parts Consultant
Bergstrom Honda Nissan Subaru
Subaru, Oshkosh
03.2012 - 05.2013
- Ordered parts for collision estimates for wholesale accounts, identified correct parts via catalogs to fulfill service and repair needs, and conducted inventory control through audits and cycle counts.
- Assisted customers in identifying and ordering automotive parts.
- Maintained accurate inventory records for parts and accessories.
- Collaborated with service technicians to ensure parts availability.
Inside Sales Associate
Keystone Automotive
Appleton
09.2007 - 03.2012
- Drove aftermarket collision parts sales for wholesale accounts and processed return authorizations and credit memos, making outbound calls to promote paint and material products.
- Managed customer inquiries and provided product information effectively.
- Utilized CRM software to track leads and maintain customer relationships.
- Collaborated with team members to identify sales opportunities and strategies.
Education
Bachelor degree - Business Administration in Finance, Business Marketing
University of Wisconsin Oshkosh
Oshkosh, WI05.2004
Skills
- Vehicle repair management
- Collision repair sales
- Workflow management strategies
- Safety compliance practices
- Financial budgeting
- Vendor management
- Performance management
- Microsoft Excel proficiency
- Microsoft Office applications
- Problem solving and decision-making
- Time management abilities
- Team leadership and training
- Effective communication skills
- Conflict resolution
- Customer service excellence
- Report analysis
Timeline
Body Shop Manager
Bergstrom Chevrolet Cadillac
10.2021 - Current
General Manager
Gerber Collision & Glass
11.2019 - 10.2021
Collision Estimator
Gandrud Chevrolet
01.2019 - 11.2019
Collision Shop Manager and servicer writer
Al Huss Auto & Truck
03.2018 - 12.2018
Collision Shop Manager
Tony's Auto Collision
08.2016 - 03.2018
Service Consultant
Gustman Chevrolet GMC Buick
08.2015 - 08.2016
Collision Consultant
Bergstrom Victory Lane Imports
01.2014 - 07.2015
Service Consultant
Bergstrom Nissan
06.2013 - 01.2014
Parts Consultant
Bergstrom Honda Nissan Subaru
03.2012 - 05.2013
Inside Sales Associate
Keystone Automotive
09.2007 - 03.2012
Bachelor degree - Business Administration in Finance, Business Marketing
University of Wisconsin Oshkosh