Kerri Amber Edwards
Coeburn,VA
Summary
Dynamic and dedicated professional with Proven ability to enhance guest satisfaction through effective communication. Strong leadership skills demonstrated as a Supervisor, fostering teamwork and improving operational efficiency. Committed to maintaining high standards of cleanliness and safety.
Professional with deep expertise in maintaining cleanliness and order in hospitality environments. Ensures high standards in all tasks, emphasizing teamwork and adaptability to meet changing needs. Skilled in time management, attention to detail, and customer service. Known for reliability and strong commitment to achieving results.
Overview
5
5
years of professional experience
Work History
Housekeeping Room Attendant
Hampton Inn By Hilton
Norton, VA
05.2024 - 12.2024
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Supervisor
Advanced Technology Call Center
Johnson City, TN
06.2020 - 04.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Oversaw development of comprehensive knowledge base, enabling faster call resolution.
Education
High School Diploma -
Eastside High School
Coeburn, VA12-2017
Skills
- Customer service
- Cleaning bathrooms
- Guest relations
- Vacuuming and sweeping
- Dusting furniture
- Customer service-focused
- Chemical handling
- Furniture polishing
- Dusting surfaces
- Carpet cleaning
- Stain removal
- Folding clean laundry
- Bathroom maintenance
- Window cleaning
- Vacuuming carpets
- Laundry expertise
- Inventory management
- Issue troubleshooting
- Restocking supplies
- Time management
- Teamwork and collaboration
- Multitasking and prioritizing
- Team support and collaboration
- Guest service and support
Timeline
Housekeeping Room Attendant
Hampton Inn By Hilton
05.2024 - 12.2024
Supervisor
Advanced Technology Call Center
06.2020 - 04.2024
High School Diploma -
Eastside High School