Kerrie Daniels
Nacogdoches,Texas
Summary
Organized and dependable Patient Service Representative with over 10 years of experience in healthcare. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Certified Chiropractic Assistant with relevant background in patient care, chiropractic procedures and administrative tasks. Strengths include exceptional interpersonal skills, ability to multitask and strong knowledge of medical terminology along with hands-on experience in therapeutic applications. Demonstrated ability to create a positive impact by enhancing operational efficiency and improving patient satisfaction.
Overview
8
8
years of professional experience
Work History
Certified Chiropractic Assistant
Advanced Chiropractic Center
Nacogdoches, Tx
06.2018 - Current
- Scheduled appointments for patients and ensure that the schedule runs smoothly
- Communicate with patients, answering questions and providing information
- Maintain accurate and up-to-date patient records, including medical histories, treatment plans, and insurance information
- Perform administrative tasks, such as answering the phone, sending emails, and filing paperwork
- Assist the chiropractor during treatments, including obtaining vitals, setting up equipment, and providing patient support
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed administrative tasks by maintaining inventory, ordering supplies and scheduling staff meetings.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Learned and followed laws and HIPAA guidelines to keep office compliant with industry regulations.
- Educated patients by providing treatment option information and advice on self-care and injury prevention.
- Input patient data into computer system using (Eclipse Software) and checked information for accuracy.
- Assisted chiropractor during patient exams to implement treatment plans quickly.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Taught patients about medications, procedures, and care plan instructions.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Oriented and trained new staff on proper procedures and policies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Assisted chiropractors with patient evaluations and treatment plans.
- Managed patient scheduling and coordinated appointment reminders effectively.
- Educated patients on chiropractic care and wellness practices.
- Prepared treatment rooms and maintained cleanliness and organization.
- Documented patient progress and updated electronic health records accurately.
- Supported front desk operations, including answering phones and greeting patients.
- Collaborated with team members to enhance clinic workflow efficiency.
- Ensured compliance with safety protocols and infection control measures.
- Maintained inventory of office supplies and ordered new materials when needed.
- Educated patients about proper posture habits to help prevent future back pain.
- Assisted with office management tasks such as scheduling appointments, filing paperwork, and collecting payments.
- Monitored patient progress during each visit and reported changes to the chiropractor.
- Maintained a professional attitude when interacting with patients and their families.
- Ensured that all equipment was properly maintained and functioning correctly.
- Provided patient education regarding chiropractic care and lifestyle modifications.
- Explained various therapeutic treatments to patients prior to beginning treatment plans.
- Organized materials needed for educational presentations given by the chiropractor at community events.
- Helped maintain a safe environment within the clinic through regular cleaning and sanitizing of surfaces.
- Performed administrative duties including answering phones, greeting patients, and maintaining records.
- Assisted chiropractors with patient examinations and treatment plans.
Education
High school or equivalent -
Nacogdoches High School
Nacogdoches, TexasSkills
- Customer Service
- Computer Knowledge
- Physical Ability
- Patient scheduling
- Electronic health records
- Medical terminology
- Customer service
- Team collaboration
- Electrotherapy application
- Scheduling appointments
- Patient care coordination
- Telephone etiquette
Timeline
Certified Chiropractic Assistant
Advanced Chiropractic Center
06.2018 - Current
High school or equivalent -
Nacogdoches High School