Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kerrie Lahm

Albuquerque,NM

Summary

Dedicated service professional with extensive experience in food preparation and customer service. Known for attention to detail and teamwork, consistently delivering exceptional dining experiences while maintaining cleanliness and organization in high-volume settings.

Overview

24
24
years of professional experience
1993
1993
years of post-secondary education

Work History

Volunteer

St Martin's day shelter
Albuquerque, NM
04.2025 - 09.2025

Kitchen, prep, cleaning, and serving.

  • Organized and maintained shelter supplies to ensure availability for residents.
  • Coordinated meal services, ensuring nutritious options were provided regularly.
  • Provided excellent customer service in a fast-paced dining environment.
  • Assisted guests in menu selection and answered questions about food and beverages.
  • Took accurate orders and relayed them to the kitchen staff promptly.
  • Maintained cleanliness and organization of dining areas and service stations.
  • Collaborated with team members to ensure smooth restaurant operations during shifts.
  • Upsold daily specials and promotions to enhance guest dining experience.
  • Provided excellent customer service to ensure satisfaction.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Took orders from customers accurately and in a timely manner.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Assisted in training new servers.
  • Checked food before serving it to customers.
  • Prepared checks, itemizing total meal costs and taxes.

CSR ii

T-Mobile
Albuquerque
07.2010 - 11.2014
  • Resolved customer inquiries through multiple communication channels.
  • Provided technical support for mobile devices and services.
  • Educated customers on product features and promotions.

Server

Village Inn Pancake House
Albuquerque, New Mexico
05.2001 - 11.2010
  • Provided excellent customer service in a fast-paced dining environment.
  • Assisted with food preparation and ensured cleanliness of dining areas.
  • Collaborated with team members to deliver timely meal service to guests.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

Associate Degree - Computer Networking

TVI
Albuquerque, NM
11.2012 - 11.2015

Spirit Lake High School
Spirit Lake, IA

Skills

  • Food preparation
  • Customer service
  • Order taking
  • POS terminal operation

Timeline

Volunteer

St Martin's day shelter
04.2025 - 09.2025

Associate Degree - Computer Networking

TVI
11.2012 - 11.2015

CSR ii

T-Mobile
07.2010 - 11.2014

Server

Village Inn Pancake House
05.2001 - 11.2010

Spirit Lake High School
Kerrie Lahm