Kerrie White
Omaha,NE
Overview
29
29
years of professional experience
Work History
Strategic Account Manager
Marriott International
09.2020 - Current
- Create rapport and relationships with hospitals and clinics to assist them with finding candidates for clinical and allied positions, when in need. One point of contact for the client to assist with compliance, billing, and contracts for staff they bring on for contract. Maintaining the relationship with the facility, the recruiter, compliance, the candidate, and payroll are all the roles I cover in this position Also reach out to new facilities to partner with them in how my team can assist their organizations needs and work out contract details to move forward. Negotiate bill rates and pay rates for contracted staff, in addition complete contract for everyone we place. Organization and being detailed is key as this can be a very fast-paced environment.
Account Manager
Marriott International
02.2016 - 03.2021
- Manage the small meeting portfolio for 2 of Marriott’s largest intermediary companies. Assist with the pull thru of new leads and negotiations with the hotels as well as the customer to win the business. The % of leads that come thru for these 2 accounts is 60% of the business they send to Marriott. Very high pace and very busy, I must be quick to react and assist in order to win as much of these groups as possible.
Senior Sales Coordinator
Marriott International
01.2010 - 02.2016
- Assist Account Manager(s) with our accounts assigned to ensure the customer’s requests and responses to RFP’s are handled efficiently and proposals are sent to the customer in a timely manner. Assist with finalizing contracts as well as closing on business and being proactive to reach out and find future business. Support customer relationships and build rapport in order to grow the account and gain more share for Marriott. Establish production reports and analyze specific goals for Account Manager(s) on a monthly basis.
Account Manager
Marriott International
01.2008 - 01.2010
- Managed corporate and intermediary accounts for Marriott’s National Group Sales department, some of these were Marriott’s top 10 accounts. Strategically established and managed these accounts with effective account management skills. Built essential relationship rapport with account leaders and clients to ensure client’s needs were being met and new business was obtained and repeat business was captured. In addition, I was able to achieve my KSO’s and room night goal each quarter for these two years.
Sales Manager
Marriott International
01.2006 - 01.2008
- Managed any size of group for Marriott’s National Sales Office, these accounts were based off phone inquiries or reactive email leads, exceeded my sales goal by 20% annually and achieved my KSO’s that were set. Customer communication and providing effective options with all their events and bookings was an essential part of this position.
Customer Care Regional Liaison
Marriott International
01.1997 - 01.2006
- Coordinated with over 300 hotels worldwide to address customer complaints and to ensure issues were addressed and in addition negotiated with hotels to provide compensation to the customers. This position supervised associates in Customer Care to ensure proper resolution of incoming calls from the customer. A department budget was maintained annually.
Education
Bachelor's Degree - Health Care Management
Clarkson College
Omaha, NE12.2012
Skills
- Team building and staff development
- Customer service and support
- Multi-tasking and process improvement
- Contract preparation and negotiation
- Report and document preparation
- Spreadsheet and database management
- Strategic planning and leadership
- Effective communication skills
- Outside sales and account management
- Client relationship management
References
- Tina, Wolz, Manager, 402-203-7469
- Annette, Vickers, Colleague, 402-968-9699
- Rochelle, Triplett, Colleague, 469-307-8481
Timeline
Strategic Account Manager
Marriott International
09.2020 - Current
Account Manager
Marriott International
02.2016 - 03.2021
Senior Sales Coordinator
Marriott International
01.2010 - 02.2016
Account Manager
Marriott International
01.2008 - 01.2010
Sales Manager
Marriott International
01.2006 - 01.2008
Customer Care Regional Liaison
Marriott International
01.1997 - 01.2006
Bachelor's Degree - Health Care Management
Clarkson College
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