Kerrie Lee Ravello
15 Butterfly Avenue, La Horquetta
Summary
Results-oriented scheduling professional with extensive experience in the airline industry. Can competently handle multiple tasks daily and work well within a team. Possesses key communication skill across all organizational levels.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Schedule Planning Assistant
Caribbean Airlines Limited
06.2014 - Current
- Ensure accurate input of schedule updates and passenger reallocations in accordance with IATA regulations
- Assist in the development of proposals for the day to day (tactical) management of the schedule planning function
- Responsible for creation, maintenance and dissemination of flight schedule (new and changes) in the Scheduling system (OASIS) and the PSS along with corresponding reports and statistics for the relevant stakeholders
- Also responsible for passenger re-accommodation from disrupted services
- Liaise with relevant internal and external stakeholders to ensure Minimum Connecting Time viability and schedule feasibility (Crewing, M&E, G&I, Airports, etc.)
- Maintain business rules related to Scheduling (e.g
- Seating, Special Service Requests, etc.)
- Assist with charter requests
- Perform call out duties – handling queries and requests for Revenue Management outside of operating hours
- Represent the company at system-related forums and user group meetings
- Assist in development of scheduling plans to enhance project timelines.
Reservations Services Agent
Caribbean Airlines Limited
01.2008 - 01.2014
- Ensure correct handling of policies and procedures for reservations and revenue protection station wide according to IATA requirements
- Responsible for contacting passengers to advise of any flight disruptions and provide reallocation options e.g delays and, where necessary, rebook reservation and reissue tickets
- Liaise with all relevant departments to ensure maximised customer satisfaction and reduce discontent. This includes bookings for Unaccompanied Minors, Medical Passengers e.g requirement for oxygen; wheelchair requests, misconnections etc
- Facilitate communication with clients, ensuring satisfaction and retention.
Reservations Agent
Caribbean Airlines Limited
01.2003 - 01.2008
- To efficiently and accurately create reservations for passengers to their destination of choice while providing superior customer service during the transaction
- Create accurate PNRs while upselling ancillary products where possible including Special Meal Requests, Frequent Flyer, Club BWIA, Vacation Packages etc
- Advise customers of delays and rebook reservations and onward connections where necessary
- Assist other areas within Reservations such as Services, Groups desk, Travel Agent’s desk, etc
- Assist the Services Department in call out duties related to delays or cancellations
- Assist the Ecommerce department with the management of queues and queries
- Occasionally assume Supervisory duties making decisions in difficult situations to ensure superior customer service including resolving customer service issues
Education
BSc - International Relations
University of the West Indies
01.2016
Skills
- Problem Solving
- Adaptability
- Collaboration
- Strong Work Ethic
- Time Management
- Critical Thinking
Certification
- IATA Airport Slots and Scheduling (2015)
- IATA Network, Fleet and Schedule Planning (2018)
- IATA SPAs and Codeshare – Drafting and Negotiation (2024)
- Amadeus Negotiated Space (2024)
- Amadeus Inventory Codeshare Certification (2025)
Awards
- Rewarded for quality service, 01/07, CAL
- IATA Airport Slots and Scheduling, 01/15
- IATA Network, Fleet and Schedule planning, 01/18
- IATA SPAs and Codeshare – Drafting and Negotiation, 01/24
- Amadeus Negotiated Space, 01/24
- Amadeus Inventory Codeshare Certification, 01/25
Timeline
Schedule Planning Assistant
Caribbean Airlines Limited
06.2014 - Current
Reservations Services Agent
Caribbean Airlines Limited
01.2008 - 01.2014
Reservations Agent
Caribbean Airlines Limited
01.2003 - 01.2008
BSc - International Relations
University of the West Indies
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