Kerrie Lee Ravello
Caribbean Airlines Ltd.
La Horquetta,Arima
1
Certification
2027
years of professional experience
Results-driven, proactive professional with extensive experience in schedule planning and stakeholder communication. Known for strong analytical skills and adaptability, delivering impactful schedule solutions that support organizational objectives.
Work History
Schedule Planning Assistant/ Scheduling Analyst
- Represents Caribbean Airlines at scheduling system forums and IATA user group meetings
- Provides Commercial, Operations and Maintenance teams with appropriate schedule proposals to optimize the network and support strategic direction
- Creates, maintains and disseminates flight schedules in OASIS and PSS
- Produces reports and statistics for Commercial, Operations and Maintenance stakeholders
- Manages internal and external stakeholder communication to ensure timely turnaround of schedule adjustments
Reservation Agent
- Ensured correct handling of policies and procedures for reservations and revenue protection according to IATA requirements.
- Contacted passengers to advise of flight disruptions and provide reallocation options for delays/ cancellations.
- Guided and coached new members of the Reservations Services team, promoting continuous improvement.
Reservations Agent
- Managed customer inquiries and reservations using airline reservation systems.
- Assisted passengers with itinerary changes and cancellations efficiently.
- Collaborated with team members to enhance customer service experience.
- Trained new staff on reservation procedures and best practices for customer interactions.
- Occasionally assumed Supervisory duties, including decision making and customer service issue resolution.
Education
Bachelor of Science - International Relations
Skills
Schedule optimization
Analytical Thinking
Problem Solving
Time Management
Collaboration
Leadership
Adaptability
Certification
IATA Slot Coordination
IATA Codeshare & SPA Agreements
IATA Network, Fleet & Schedule Planning
IATA Deregulation, Alliances & Partnerships
IATA Managing Airline Scheduling Challenges
Amadeus Negotiated Space
Amadeus Inventory Codeshare Certification
Amadeus Carrier Preferred Display Management
Timeline
Schedule Planning Assistant/ Scheduling Analyst
Caribbean Airlines Ltd.
2014 - CurrentRead More
Reservation Agent
Caribbean Airlines Ltd.
2007 - 2014Read More
Reservations Agent
BWIA West Indies Airways
2003 - 2008Read More
University of The West Indies
Bachelor of Science from International Relations
Read More