Kerrigan Neff
Yukon,PA
Summary
Quality Assurance professional with a strong background in ensuring product integrity and compliance. Skilled in identifying system inefficiencies, implementing effective quality control measures, and enhancing operational processes. Known for fostering team collaboration and adapting to evolving project demands while consistently achieving high-quality results. Equipped with analytical skills, attention to detail, and commitment to continuous improvement.
Overview
11
11
years of professional experience
Work History
Quality Assurance Specialist
FedEx Ground
11.2025 - Current
- Implemented quality assurance protocols to enhance operational efficiency.
- Maintained knowledge of industry best practices and evolving technologies, staying ahead of emerging quality assurance trends.
- Collaborated with cross-functional teams to identify and resolve quality issues promptly.
- Trained new staff on quality control processes and best practices for accuracy.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Executed daily damage report assessments with precision and attention to detail.
Package Handler
FedEx Ground
03.2025 - Current
- Sorted packages according to destination labels and ensured accuracy.
- Loaded and unloaded packages from trailers up to 75+ lbs.
- Detected package issues through visual inspections.
- Handled over 700 packages per hour for 6+ hrs.
- Maintained quality and production standards while in a high-paced environment.
- Certified to operate electric tow tractors (tuggers) to transport large, non-conveyable packages.
Delivery Driver
FedEx Ground
04.2022 - 03.2025
- Completed daily on-time deliveries and pickups.
- Inspected vehicle pre- and post-trip to identify maintenance and repair needs.
- Used a handheld device to scan orders and utilize GPS navigation systems to efficiently plan routes and locate destinations quickly.
- Lifted boxes weighing up to 150 lbs repeatedly throughout shifts.
- Obtained signatures from customers upon delivery to confirm receipt of goods.
- Provided superior customer service daily by addressing any questions or concerns during deliveries to encourage repeat business.
Forklift Operator
FedEx Freight
11.2017 - 04.2022
- Loaded and unloaded trucks using forklifts and pallet jacks, ensuring proper placement of products and materials.
- Collaborated with team members to complete large-scale projects efficiently and effectively.
- Delivered superior customer service, greeting guests and promptly responding to daily inquiries.
- Showcased strong problem-solving skills when addressing workflow inefficiencies.
- Followed company safety requirements and OSHA regulations to minimize hazards.
- Prioritized tasks based on deadlines, workload distribution, and overall company goals.
- Trained new employees on proper forklift operation techniques and safety guidelines.
General Laborer/Office Assistant
Elliott's Undercar Care
06.2015 - 11.2017
- Performed functions such as bookkeeping, filing, and data entry while using Microsoft Office, Excel, and Word.
- Scheduled appointments and maintained the office calendar.
- Organized all office files both physically and electronically.
- Provided excellent customer service when dealing with customers face-to-face or over the phone.
- Operated various hand tools and power equipment.
- Followed safety standards when cleaning up equipment and materials.
Education
Associate of Applied Science - Entrepreneurship
Westmoreland County Community College
Westmoreland City, PA05-2027
High School - undefined
Butler Senior High School
Butler, PA06-2015
Skills
- Problem-solving skills
- Customer Service
- Detail-oriented
- Strong organization
- Microsoft Excel & Word
- Time Management
- Operating Electrical Industrial Vehicles (tuggers, forklifts, pallet jacks)
- Delivering - DOT Certified
Timeline
Quality Assurance Specialist
FedEx Ground
11.2025 - Current
Package Handler
FedEx Ground
03.2025 - Current
Delivery Driver
FedEx Ground
04.2022 - 03.2025
Forklift Operator
FedEx Freight
11.2017 - 04.2022
General Laborer/Office Assistant
Elliott's Undercar Care
06.2015 - 11.2017
High School - undefined
Butler Senior High School
Associate of Applied Science - Entrepreneurship
Westmoreland County Community College