Summary
Overview
Work History
Education
Skills
Timeline
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Kerrigan Rains

Fredericksburg,VA

Summary

Dynamic Team Manager with a strong work ethic and a focus on customer satisfaction at Cracker Barrel Old Country Store. Proven track record in staff development and process improvements, enhancing service efficiency and guest engagement. Skilled in cash handling and resolving complaints, fostering loyalty and repeat business in high-volume dining environments.

Overview

2
2
years of professional experience

Work History

Team Manger / Server

Cracker Barrell Old Country Store
Fredericksburg, VA
07.2025 - 02.2026
  • Oversaw daily operations, ensuring consistent adherence to company standards and policies.
  • Trained and mentored team members to enhance performance and customer service skills.
  • Implemented process improvements that increased workflow efficiency and reduced downtime.
  • Managed inventory levels, coordinating with suppliers for timely stock replenishment.
  • Resolved customer complaints swiftly, enhancing overall guest satisfaction ratings.
  • Collaborated with upper management on strategic initiatives to drive store profitability.
  • Led employee relations through effective communication, coaching, training, and development.
  • Evaluated employee performance and coached team members, increasing quality of work and employee motivation.

Server/Bartender

Cheddars
Fredericksburg, VA
01.2024 - 05.2025
  • Provided exceptional customer service by efficiently taking orders and managing guest inquiries.
  • Collaborated with kitchen staff to ensure timely and accurate food delivery to patrons.
  • Trained new servers on menu knowledge, service standards, and operational procedures.
  • Maintained cleanliness and organization of dining area to enhance guest experience.
  • Assisted in inventory management by tracking stock levels and placing orders as needed.
  • Implemented process improvements that streamlined service efficiency during peak hours.
  • Monitored guest satisfaction, proactively addressing concerns to ensure positive dining experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Developed strong rapport with regular customers, fostering loyalty and repeat business.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Server/Bartender

Hooky Entertainment
Fredericksburg, VA
09.2023 - 11.2024
  • Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction.
  • Managed multi-tasking responsibilities, efficiently processing orders and serving food and beverages.
  • Collaborated with kitchen staff to ensure timely delivery of orders, maintaining workflow efficiency.
  • Trained new servers on menu offerings, service standards, and POS system usage.
  • Maintained cleanliness and organization of dining area, adhering to health and safety regulations.
  • Resolved customer complaints promptly, ensuring a positive dining experience for all guests.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Education

High School Diploma - General Studies

Massaponax High School
Fredericksburg, VA
06.2014

Skills

Customer focus

Influencing skills

Staff development

Great customer service skills

Strong work ethic

Cash handling

Guest engagement

Professional appearance

Food running

Service prioritization

High volume dining

Timeline

Team Manger / Server

Cracker Barrell Old Country Store
07.2025 - 02.2026

Server/Bartender

Cheddars
01.2024 - 05.2025

Server/Bartender

Hooky Entertainment
09.2023 - 11.2024

High School Diploma - General Studies

Massaponax High School
Kerrigan Rains