Autumn Metheny
Yukon,OK
Summary
Accomplished and goal driven leader in the hospitality industry, known for fostering teamwork and a culture of excellence. Expertise in training and mentoring staff, streamlining operations, and resolving customer complaints to enhance overall satisfaction.
Overview
10
10
years of professional experience
Work History
Team Lead, Server, Bartender, Event Ambassador
TopGolf
Oklahoma City, OK
07.2022 - Current
- Led team in delivering exceptional guest experiences through effective communication and collaboration.
- Streamlined operations by implementing process improvements, enhancing efficiency across service areas.
- Mentored and trained staff on service protocols, fostering a culture of excellence and accountability.
- Developed training materials to improve onboarding processes for new team members, ensuring consistency in service delivery.
- Coordinated with management to oversee daily operations, ensuring adherence to company standards and policies.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Assisted in recruitment to build team of top performers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Enhanced workflow by coordinating with bar staff during peak hours.
- Managed guest orders efficiently, ensuring accuracy and timeliness.
- Delivered exceptional customer service in high-volume environment.
- Launched quality assurance practices for each phase of development
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Receptionist
Hughes and Hughes Law
Edmond, OK
03.2021 - 07.2022
- Managed front desk operations, ensuring efficient client check-ins and appointment scheduling.
- Coordinated communication between clients and attorneys, facilitating prompt responses to inquiries.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled office meetings and client appointments for staff teams.
Host
Green Chile Kitchen
Yukon, OK
01.2019 - 03.2021
- Greeted and seated guests promptly, ensuring positive first impressions.
- Managed reservation system, optimizing table turnover and guest flow.
- Collaborated with kitchen staff to communicate wait times and special requests.
- Trained new hosts on customer service standards and operational procedures.
- Handled guest inquiries and concerns, enhancing overall dining experience.
Team Member
Chick-fil-A
Yukon, OK
10.2016 - 05.2020
- Delivered exceptional customer service in fast-paced environment, ensuring satisfaction and repeat business.
- Collaborated with team members to optimize workflow efficiency during peak hours.
- Maintained cleanliness and organization of dining and kitchen areas, adhering to health standards.
- Assisted in training new team members on operational procedures and customer interaction techniques.
- Resolved customer inquiries and complaints promptly, enhancing overall guest experience and loyalty.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to team success by completing jobs quickly and accurately.
Education
No Degree - Forensic Psychology
University of Central Oklahoma
Edmond, OKHigh School Diploma -
Oklahoma Christian School
Edmond, OK05-2021
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Complaint resolution
- Diversity and inclusion
- Relationship building
- Employee training
- Problem-solving
- Goal setting
- Mentoring
- Leadership
- Multitasking Abilities
- Organizational skills
- Customer relations
- Active listening
Accomplishments
As of 2023, I got promoted to Team Lead a year into working. I have held a strong role in that position for 3 years. As of January 2026, I was presented with a Star Award that was voted on by my peers for excelling in the leadership department.
Timeline
Team Lead, Server, Bartender, Event Ambassador
TopGolf
07.2022 - Current
Receptionist
Hughes and Hughes Law
03.2021 - 07.2022
Host
Green Chile Kitchen
01.2019 - 03.2021
Team Member
Chick-fil-A
10.2016 - 05.2020
No Degree - Forensic Psychology
University of Central Oklahoma
High School Diploma -
Oklahoma Christian School