MAIA QUINTANILLA
Chicago,IL
Summary
Customer service professional with extensive experience in hospitality, event operations, and guest relations in fast-paced, high-volume environments. Skilled in multitasking, conflict resolution, and maintaining professionalism under pressure. Strong safety awareness, polished communication style, and a calm, adaptable presence. Passionate about travel, teamwork, and delivering exceptional service experiences.
Overview
9
9
years of professional experience
Work History
Bartender | Server | Host | Event Ambassador
Puttshack
Skokie, Illinois
06.2025 - Current
- Delivered high-quality guest service across multiple roles in a fast-paced environment
- Bartended and served guests while maintaining accuracy, efficiency, and responsible alcohol service
- Hosted guests and managed reservations, ensuring smooth guest flow and positive first impressions
- Served as an Event Ambassador, assisting with private events and group coordination
- Handled guest concerns professionally to maintain positive experiences
- Maintained a polished appearance and professional demeanor
- Trained new bartenders on menu items and service standards.
Per Diem Associate
Booster
Naperville, Illinois
01.2024 - 01.2026
- Assisted with organizing and hosting student pep rallies and fundraising events
- Engaged with large groups while maintaining professionalism and positive energy
- Adapted quickly to changing roles and environments on short notice
- Collaborated closely with team members to ensure seamless operations during events
Construction Cleaner
Quality Commercial Services
Chicago, IL
07.2017 - 01.2024
- Performed post-construction cleanup while adhering to strict safety protocols
- Maintained hazard-free environments through proper disposal and organization
- Followed detailed checklists and compliance standards to meet client expectations
- Demonstrated strong work ethic and attention to detail
Education
Esthetician License -
Paul Mitchell The School
High School Diploma -
Reavis High School
Skills
- Customer Service & Guest Relations
- Conflict Resolution
- Multitasking
- Safety Awareness
- Clear Communication
- Team Collaboration
- Professional Conduct
- Time Management
- Responsible alcohol service
- Attention to detail
- Alcohol awareness
- Leadership
Timeline
Bartender | Server | Host | Event Ambassador
Puttshack
06.2025 - Current
Per Diem Associate
Booster
01.2024 - 01.2026
Construction Cleaner
Quality Commercial Services
07.2017 - 01.2024
Esthetician License -
Paul Mitchell The School
High School Diploma -
Reavis High School