Johnny Ceasar
Chicago,IL
Summary
Hospitality and customer service professional with experience in luxury service, food & beverage, and asset protection, skilled in guest care, safety, and teamwork.
Overview
2
2
years of professional experience
Work History
Server/Host
Hornblower Cruises
Chicago, US
07.2025 - Current
- Greeted and welcomed guests, ensuring a positive first impression upon boarding
- Coordinated seating arrangements for individuals, families, and large event groups
- Delivered attentive food and beverage service in a fast-paced, high-volume environment
- Managed multiple tables and guest requests while maintaining excellent service standards
- Anticipated guest needs and provided proactive solutions to enhance their experience
- Assisted with event coordination, including weddings, corporate outings, and private charters
- Resolved guest concerns with professionalism and tact, maintaining guest satisfaction
- Collaborated with teammates and management to ensure smooth service flow
- Handled payments, operated POS systems, and ensured accuracy in transactions
Bellman
The Pendry
Chicago, US
08.2024 - 07.2025
- Assisted guests with luggage handling, room deliveries, and transportation needs
- Escorted guests to rooms while explaining hotel amenities and services
- Coordinated with front desk and concierge to ensure smooth guest check-in/check-out
- Delivered packages, amenities, and special requests promptly and courteously
- Anticipated guest needs and provided proactive assistance to enhance their stay
- Resolved guest concerns with discretion, professionalism, and efficiency
- Supported housekeeping and valet teams to maintain seamless guest service flow
- Uphold hotel standards of luxury, hospitality, and guest confidentiality
Cashier
Jewel Osco
Chicago, US
04.2024 - 07.2024
- Operated cash registers, processed cash, credit, and debit transactions with accuracy
- Provided friendly and efficient customer service at checkout
- Assisted customers with purchases, returns, and inquiries in a professional manner
- Balanced cash drawers and handled payments with attention to detail
- Bagged groceries and ensured items were handled with care
- Maintained cleanliness and organization of checkout lanes and work areas
Team Member
Sweetgreen
Chicago, US
02.2024 - 04.2024
- Provided friendly and efficient customer service while taking orders and answering menu questions
- Prepared and assembled salads and bowls according to company standards and guest preferences
- Maintained a clean and organized work area, following food safety and sanitation guidelines
- Assisted with restocking ingredients, supplies, and packaging to ensure smooth operations
- Handled cash, credit, and mobile transactions accurately at the register
- Supported teammates in high-volume, fast-paced shifts to meet customer demand
Sales Associate - Electronics
Walmart
Chicago, US
10.2023 - 01.2024
- Assisted customers in selecting electronics, phones, and accessories by providing product knowledge and recommendations
- Handled transactions, returns, and warranty services accurately and efficiently
- Maintained inventory by stocking shelves, organizing displays, and monitoring product availability
- Processed online orders and in-store pickups, ensuring timely and accurate fulfillment
- Set up, tested, and secured electronic devices for display to enhance customer shopping experience
- Resolved customer concerns and technical questions with patience and professionalism
- Promoted warranties, service plans, and special promotions to meet sales goals
- Collaborated with team members and management to ensure smooth department operations
- Ensured compliance with loss prevention, safety, and store policies
Education
High School Diploma -
William H Wells
Chicago, IL05-2023
Skills
- Food service
- Crowd Management & Situational Awareness
- Cash Handling & POS Systems
- Restaurant experience
- Customer Service & Guest Relations
- Adaptability in Fast-Paced Environments
- Hospitality & Luxury Service Standards
- Customer service
Timeline
Server/Host
Hornblower Cruises
07.2025 - Current
Bellman
The Pendry
08.2024 - 07.2025
Cashier
Jewel Osco
04.2024 - 07.2024
Team Member
Sweetgreen
02.2024 - 04.2024
Sales Associate - Electronics
Walmart
10.2023 - 01.2024
High School Diploma -
William H Wells