Alyssa Mize
Grants Pass,OR
Summary
Detail-oriented with robust experience in POS systems, cash handling, and coordinating daily shift operations. Well-versed in staff supervision and dedicated to delivering clean, compliant, and exceptional service experiences.
Overview
7
7
years of professional experience
Work History
Server/Host
The Horny Goat
Grants Pass, OR
05.2026 - Current
- Seated customers promptly at tables, ensuring a welcoming atmosphere.
- Addressed customer complaints regarding wait times and seating arrangements with patience and professionalism, restoring guest satisfaction and preserving establishment's reputation for excellent service.
- Directed the front entrance operations by greeting arrivals warmly and organizing the queue during busy holiday rushes. This organized approach prevented lobby congestion and created a seamless transition from arrival to seating.
- Managed complex reservation system for large parties and VIP guests, maximizing seating efficiency and ensuring zero overbookings during peak seasons.
- Provided exceptional customer service in fast-paced a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery and quality.
- Took customer orders accurately and relayed them to the kitchen team.
- Managed cash register operations, processed payments, and handled receipts.
- Resolved customer complaints swiftly to enhance guest satisfaction experience.
- Supported special events by coordinating seating arrangements and menu selections.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to enhance guest experience and drive sales.
Medical Assistant
All Care Medical Group
05.2024 - Current
- Perform phlebotomy, administer injections, collect specimens, and conduct laboratory tests such as urinalysis and EKGs.
- Ensure patient safety and comfort by reviewing treatment plans, sanitizing exam rooms, and maintaining clinical supplies.
- Prepare patients for examinations, record vital signs, and assist physicians with minor surgical procedures and patient consultations.
CNA
Bristol Hospice
01.2023 - 05.2024
- Assist patients with activities of daily living (ADLs), including bathing, dressing, grooming, toileting, and oral care.
- Serve meals, feed patients, and measure/record food and liquid intake.
- Maintain clean, sanitized, and organized patient rooms and laundry.
- Measure and record vital signs-blood pressure, temperature, pulse, and respiration-and report changes in condition to the nursing team.
Manager
Baci's Pizza & Pasta
07.2020 - 01.2023
- Pizza preparation techniques, quality control, POS systems, customer service skills, managing staff and schedule, food ordering, alcohol pouring and serving, order taking.
- Adhered to all sanitation and state alcohol beverage control policies.
- Acted as liaison between kitchen staff and diners to ensure accurate order delivery and accommodate dietary restrictions.
- Supervised daily operations to ensure high-quality service and food preparation.
- Trained new employees on company standards and customer service protocols.
- Managed staff schedules to optimize workflow and maintain adequate coverage.
Barista
Rogue Express
04.2019 - 07.2020
- Prepare specialty coffee, managing POS systems, maintaining hygiene, and restocking, while ensuring a welcoming atmosphere.
- Maintain a clean, organized work area and comply with health and safety regulations.
- Accurately process cash and credit card payments using POS systems.
- Greet customers, take orders, and provide recommendations on coffee blends and menu items, fostering a welcoming environment.
Education
High School Diploma -
South Valley Academy
Skills
- Customer Service
- Conflict Resolution
- Money Handling
- Multitasking
- Time Management
- Food Service
- OLCC
- Cleaning
Timeline
Server/Host
The Horny Goat
05.2026 - Current
Medical Assistant
All Care Medical Group
05.2024 - Current
CNA
Bristol Hospice
01.2023 - 05.2024
Manager
Baci's Pizza & Pasta
07.2020 - 01.2023
Barista
Rogue Express
04.2019 - 07.2020
High School Diploma -
South Valley Academy