Abril Campa
San Antonio
Summary
Bilingual customer service professional with strong problem-solving and communication skills. Committed to enhancing operational efficiency and guest satisfaction.
Overview
9
9
years of professional experience
Work History
Lead Server/Lead Event Ambassador
Topgolf USA
Austin, TX
04.2024 - Current
- Delivered exceptional customer service in a fast-paced environment, enhancing guest satisfaction.
- Assisted in training new servers on menu knowledge and service protocols.
- Supervised and trained team members on menu items and service standards.
- Resolved customer inquiries and complaints to enhance guest satisfaction.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Coordinated logistics for events, ensuring smooth execution and attendee satisfaction.
- Engaged with participants to provide information and enhance overall event experience.
- Supported post-event evaluations, gathering feedback to inform future planning initiatives.
Commercial Customer Service Representative
Texas Disposal Systems
Austin, TX
06.2023 - 06.2024
- Managed customer inquiries through phone and email, ensuring timely and accurate responses.
- Resolved service issues by coordinating with internal teams to enhance customer satisfaction.
- Processed billing inquiries and payments, maintaining detailed records for accuracy and compliance.
- Educated customers on waste management services, promoting sustainable practices effectively.
- Streamlined communication processes between departments to improve operational efficiency.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Contributed to a positive work environment by actively participating in team meetings and offering support to colleagues when necessary.
- Conducted thorough research to resolve complex client concerns, maintaining professionalism throughout interactions.
- Entered detailed work orders accurately with authorized personnel.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Assisted in training new bilingual service representatives
Special Service/Special Escalations Representative
Maximus
Austin, TX
08.2017 - 05.2020
- Educated newly qualified individuals of the Medicaid and CHIP programs on applicable benefits
- Enrolled new individuals to healthcare programs best suited for their necessities
- Assisted beneficiaries finding doctors, clinics, pharmacies and dentist based on their location and preferences
- Mentored junior representatives, fostering team development and improving overall service delivery.
- Collaborated with cross-functional teams to optimize workflow and enhance operational efficiency.
- Managed conflict resolution strategies, ensuring timely responses to client inquiries and issues.
- Advocated for members in cases where benefits needed to be readily available
- Resolved escalated customer issues, ensuring timely resolutions and improved satisfaction levels.
- Led cross-functional teams to address complex service challenges and streamline escalation processes.
- Created detailed reports on escalated cases to identify trends and areas for improvement.
- Served as a key point of contact between customers, internal departments, and external partners during escalations processes.
Education
High School Diploma -
Del Valle High School
Del Valle, TXNo Degree - Applied Sciences
Austin Community College
Austin, TXSkills
- Bilingual (English and Spanish)
- Problem-solving
- Attention to detail
- Team leadership
- Organization and efficiency
- Exceptional communication
- Operational efficiency
- Employee training and development
- Critical thinking
- Resourceful and reliable
- Data entry
- Computer proficiency
- Call center operations
Timeline
Lead Server/Lead Event Ambassador
Topgolf USA
04.2024 - Current
Commercial Customer Service Representative
Texas Disposal Systems
06.2023 - 06.2024
Special Service/Special Escalations Representative
Maximus
08.2017 - 05.2020
High School Diploma -
Del Valle High School
No Degree - Applied Sciences
Austin Community College