Kerri Jean Zarling
Oshkosh,WI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Home Depot
Traverse City, MI
07.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Sales Floor Associate
Pick N Save
Oshkosh, WI
09.2019 - 07.2023
- Greeted customers and provided assistance in locating merchandise.
- Assisted customers with product selection, purchase decisions, and payment processing.
- Provided detailed product information to customers on features, benefits, warranties, and availability of products.
- Stocked shelves with merchandise according to company guidelines.
- Organized displays to make the store attractive for customers.
- Operated cash register accurately while providing excellent customer service.
- Maintained cleanliness of the store by vacuuming carpets, dusting shelves, sweeping floors.
- Attended team meetings as required for updates on new products or changes in policies.
- Monitored stock levels throughout the day and re-stocked shelves when needed.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
Cleaner
Jack's Maintenance Service Inc.
Neenah, WI
09.2018 - 09.2019
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Maintained cleaning equipment and materials in a safe and sanitary working condition.
- Polished furniture to remove dust and dirt buildup.
- Transported trash bags to designated disposal areas.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
Education
High School Diploma -
Southern High
Santa Rita, GUAM05-1999
Skills
- Report Generation
- Call Management
- Account Updating
- Appointment Scheduling
- Data Entry
- Paperwork Processing
- Inbound and Outbound Calling
- Retail Sales Customer Service
- Microsoft Outlook
- 10-Key
- Product Sales
- Order Fulfillment
- Order Processing
Timeline
Customer Service Representative
Home Depot
07.2023 - Current
Sales Floor Associate
Pick N Save
09.2019 - 07.2023
Cleaner
Jack's Maintenance Service Inc.
09.2018 - 09.2019
High School Diploma -
Southern High
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