KERRILYN OELKE
Bakersfield
Summary
Experienced with supporting classroom instruction and student engagement. Utilizes strong communication skills and organizational abilities to assist in lesson delivery and classroom management. Knowledge of maintaining collaborative and adaptive learning environment.
Overview
23
23
years of professional experience
Work History
Instructional Aide
Columbia Elementary School
08.2023 - Current
- Assisted teachers in classroom management, fostering a positive learning environment.
- Collaborated with instructional staff to develop lesson plans and instructional materials.
- Monitored student progress, providing feedback to educators on academic performance.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support for students needing additional assistance, improving their understanding of course material.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Maintained safety and security by overseeing students in recess environments.
Tennis Shop Assistant/Receptionist
Stockdale Country Club
02.2023 - 02.2025
- Processed transactions efficiently at point-of-sale, ensuring customer satisfaction.
- Resolved customer inquiries promptly, fostering positive relationships and loyalty.
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Greeted customers entering store and offered assistance with requirements.
Secretary II (Temporary)
Kern County Superintendent of Schools
10.2013 - 04.2014
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Teller
United Security Bank
07.2010 - 07.2013
- Processed customer transactions efficiently, ensuring accuracy and compliance with banking regulations.
- Assisted in resolving customer inquiries, fostering positive relationships and trust within the community.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Dispatcher
Restaurant Runner
06.2003 - 06.2010
- Monitored real-time updates using dispatch software to manage fleet operations effectively.
- Communicated with drivers and restaurant staff to resolve operational issues swiftly.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Education
High School -
Ridgeview High School
Bakersfield, CACertification - Business Administrative Assistant
Bakersfield College
Bakersfield, CASkills
- Student learning support
- Faculty support
- Lesson planning
- Teacher support
- Small group and individual assistance
- Mathematics instruction
- Reading and writing support
- Computer skills
- Verbal and written communication
- Friendly and outgoing
- Clerical support
- Strong work ethic and dependable
Timeline
Instructional Aide
Columbia Elementary School
08.2023 - Current
Tennis Shop Assistant/Receptionist
Stockdale Country Club
02.2023 - 02.2025
Secretary II (Temporary)
Kern County Superintendent of Schools
10.2013 - 04.2014
Teller
United Security Bank
07.2010 - 07.2013
Dispatcher
Restaurant Runner
06.2003 - 06.2010
Certification - Business Administrative Assistant
Bakersfield College
High School -
Ridgeview High School