Open To Work
Kerrington Collins
South Plains Food Company
New Roads,USA
Work Preference
Job Search Status:
Open to workDesired start date:
2 weeks noticeDesired Job Title
Server/BartenderCustomer Service Support AgentCaregiverAssistant Grocery Department ManagerWork Type
Part TimeFull TimeLocation Preference
On-SiteRemoteHybridLocation:
New Roads, USA, USBaton Rouge, LAOpen to relocation:
YesImportant To Me
Work-life balanceCareer advancementFlexible work hoursCompany CultureSummary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
10
Years of experience
Work History
Assistant Grocery Department Manager
3 Years 1 Month- Greeted customers and helped with product questions, selections and purchases.
- Monitored shopper behavior to support loss prevention goals and reduce theft.
- Facilitated customer purchases by coordinating inventory searches at other locations and arranging shipping and delivery.
- Conducted monthly inventories of raw materials and components on work floor.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Provided feedback to decision-makers on employee performance and training needs to enhance team capabilities.
- Saved 25,000 by implementing cost-saving initiatives that addressed long-standing problems
Caregiver
1 Year 1 Month- Provided compassionate care to patients, ensuring comfort and safety during daily activities.
- Assisted with personal hygiene and mobility, promoting independence and dignity for clients.
- Monitored vital signs and reported changes in patient conditions to healthcare professionals.
- Developed personalized care plans in collaboration with families and multidisciplinary teams.
- Implemented effective communication strategies to enhance relationships with patients and families.
Customer Service Support Agent
2 Years- Resolved customer inquiries through various channels, ensuring high levels of satisfaction and engagement.
- Documented interactions in CRM systems, maintaining accurate records for follow-up and analysis.
- Assisted in training new team members on customer service protocols and system navigation.
- Collaborated with cross-functional teams to address escalated issues and improve service processes.
- Utilized CRM software efficiently to manage contacts, track case history, and schedule future touchpoints as needed.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
Server/Bartender
2 Years 11 Months- Managed daily operations, ensuring efficiency in service delivery and adherence to quality standards.
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Trained new staff on operational procedures and best practices for optimal performance.
- Resolved guest complaints promptly, fostering positive experiences and repeat business.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Trained and mentored new staff on service techniques and product knowledge.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
Education
Associate of Science - Homeland Security
- 3.5 GPA
Bachelor of Science - Homeland Security
- Honor Roll Fall 2023
- 3.6 GPA
Master of Science - Homeland Security
- Concentration - Cybersecurity
- Cum Laude
- GPA: 3.5 GPA
Skills
Customer service
Scheduling
Workflow planning
Microsoft Office
Conflict resolution
Communication skills
Team collaboration
Detail-oriented
Point of sale operation
Store organization
Detail-oriented
Self Starter
Timeline
Server/Bartender
South Plains Food Company
10.2023 - Current
Customer Service Support Agent
Toys R Us
01.2021 - 01.2023
Caregiver
Louis S Douglas Residential Facilities
11.2019 - 12.2020
Assistant Grocery Department Manager
Brookshire's Grocery
10.2016 - 11.2019
Trident University International
Associate of Science from Homeland Security
Trident University International
Bachelor of Science from Homeland Security
Trident University International
Master of Science from Homeland Security