Kerrington Nichols
Waynesville,NC
Summary
Adept at crisis management and decision-making, I foster positive client relationships while I strive for seamless event execution. Proficient in Excel and dedicated to continuous improvement, I consistently enhance client satisfaction and operational efficiency. A positive customer experience is the goal. Attention to detail is a must.
Overview
2026
2026
years of professional experience
Work History
Event Coordinator
Lake Junaluska Assembly
Waynesville, NC
10.2024 - Current
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
- Conducted post-event analysis, identifying areas of improvement for future events.
- Works hybrid and independently.
IDD Paraprofessional
Appalachian Community Services
Waynesville, NC
2020 - 2024
- Oversaw clients in their homes or common areas to monitor, enforce rules, support, and help achieve set goals.
- Supervised clients during instructional periods to ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with clients, family members, and team members.
- Thorough document was required.
Assistant Manager
Alejay Green Cleaning
Waynesville, NC
2021 - 2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Shift Manager
McDonald's
Waynesville, NC
2014 - 2019
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
Education
Associates - Business
Haywood Community College
Waynesville, NCGED -
Haywood Community College
Waynesville, NC08.2019
Skills
- Event planning
- Working independently
- Proficient in maestro, word, power point, Excel, spreadsheet, and Adobe
- Time management
- Decision-making
- Guest relations
- Customer service
Timeline
Event Coordinator
Lake Junaluska Assembly
10.2024 - Current
IDD Paraprofessional
Appalachian Community Services
2020 - 2024
Assistant Manager
Alejay Green Cleaning
2021 - 2023
Shift Manager
McDonald's
2014 - 2019
Associates - Business
Haywood Community College
GED -
Haywood Community College