Kerrinique Justice
Clinton Township,MI
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Experienced administrative professional prepared for this role with strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently, ensuring smooth operations, and supporting executive teams. Team collaboration and adaptability to changing needs drive consistent achievement of organizational goals. Known for reliability and fostering positive work environment.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
Integrative Positive Choices Counseling Group
Warren, MI
03.2025 - Current
- Managed appointment scheduling and patient communications, enhancing operational efficiency.
- Oversaw inventory management for office supplies, ensuring availability while minimizing costs.
- Assisted in preparing reports and presentations for team meetings, contributing to informed decision-making.
- Developed and maintained filing systems for confidential client records, improving data retrieval processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Medical Assistant/Receptionist
CNS Healthcare
Detroit, MI
11.2020 - 09.2024
- Checked patients in and out electronically via computer system.
- Managed front desk operations including filing, sorting mail, faxing documents.
- Provided support to physicians during patient exams or procedures.
- Scheduled patient appointments and maintained electronic medical records.
- Scanned and documented new patient information in electronic health records for registration purposes.
- Greeted patients immediately upon arrival, providing excellent customer service.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
Office Manager
Visiting Physicians Services
Farmington Hills, MI
12.2016 - 11.2020
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Created and maintained filing systems to ensure accurate record keeping.
- Utilized excellent organizational skills to prioritize tasks effectively.
- Purchased office supplies and equipment to replenish inventory.
- Trained and onboarded new office staff members.
- Cleaned and organized office, maintaining orderliness.
- Implemented office procedures, creating streamlined processes.
District Manager
Popeye's Chicken
Birmingham, AL
04.2006 - 02.2016
- Provided leadership guidance to store managers on how to best run their respective stores while meeting corporate goals.
- Analyzed sales data from all stores within the district to identify trends and opportunities for improvement.
- Conducted regular meetings with store managers to ensure compliance with corporate policies, procedures and standards.
- Managed a team of 30 employees in the district and developed strategies to increase efficiency and productivity.
- Managed payroll processes including tracking timecards and approving time off requests across multiple sites.
- Coached store personnel on sales techniques, product knowledge, customer service skills, merchandising practices, cash handling procedures and loss prevention guidelines.
- Identified and addressed customer complaints in a timely and professional manner.
- Identified and assessed strengths and opportunities and developed plans to maximize employee potential.
Education
Certification - Clinical Medical Assisting
National Institute of Technology
Dearborn, MI06-2002
High School Diploma - undefined
Southeastern High School
Detroit, MI06-1987
Skills
- Medical receptionist experience
- Staff Management
- Data Entry
- Customer Service
- Excellent multi-tasking ability
- Office Administration
- Computer skills
- Office administration
- Filing
- Scheduling
- Invoice processing
- Multi-line phone systems
Timeline
Administrative Assistant
Integrative Positive Choices Counseling Group
03.2025 - Current
Medical Assistant/Receptionist
CNS Healthcare
11.2020 - 09.2024
Office Manager
Visiting Physicians Services
12.2016 - 11.2020
District Manager
Popeye's Chicken
04.2006 - 02.2016
High School Diploma - undefined
Southeastern High School
Certification - Clinical Medical Assisting
National Institute of Technology