ANGELICA RAMOS CASTILLO
HYATTSVILLE,UNITED STATES
Summary
Accomplished Health care professional with a good track record in front desk management, medical assisting, patient care and sales.
As a medical assistant, I assisted the doctor in many procedures, ensuring accurate medical record documentation and compassionate care. Known for delivering exceptional patient care, effectively managing administrative duties, and driving office efficiency in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist , Medical Assistant
After 4 Care
Hyattsville, MD
09.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Escort patients to treatment room.
- Prepare each room correctly for different procedures.
- Record patients Vitals measuring blood pressure, temperature, heart rate and respiratory rate .
- Provide correct documentation for each patient at the end of their appointment.
- Preform EKG
- Phlebotomy
- Properly labeling and handling specimens to ensure accurate testing.
- Collecting urine , blood , and other samples for diagnostic testing.
- Assisting with bandaging , Cleaning and dressing wounds.
- Preparing patients for procedures and assisting during examinations.
- Vaccine Administration
Office Administrator
OCA Behavioral Health Services, llc.
Riverdale, MD
08.2023 - 08.2024
- Maintain calm and professionalism in stressful situations, ensuring smooth office operations.
- Provide timely support to patients, enhancing their overall well-being and satisfaction.
- Manage and de-escalate crises, safeguarding the mental health of patients and maintaining a safe environment.
- Handled confidential information with utmost discretion and ensured compliance with data protection policies
- Supported the finance department in processing invoices, expense reports, and payroll documentation accurately and on time
- Developed effective communication channels between different departments to enhance workflow efficiency.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
Sales Associate
Cricket Wireless
Takoma Park, MD
05.2022 - 08.2023
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Adhered to company initiatives and achieved established goals.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Team Leader
Pizza Hut
Hyattsville, MD
06.2021 - 07.2022
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check and credit card transactions.
- Performed variety of duties related to food service.
- Maintained professional demeanor during interactions with customers and co-workers.
- Set up, restocked and cleaned dining areas.
- Followed recipes and customer requests to prepare meals.
Cashier Team Lead
Baskin Robbins Ice Cream
Hyattsville, MD
09.2020 - 04.2021
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Helped customers find specific products, answered questions and offered product advice.
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Learned roles of other departments to provide coverage and keep store operational.
- Sanitized frequented areas and equipment using approved supplies.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
Education
High School Diploma - undefined
Northwestern High School
Hyattsville, MD06.2022
Skills
- Sales Goals Attainment
- Time Management
- Customer Needs Assessment
- Teamwork and Collaboration
- Customer Service
- Money Handling
- Reliable and Punctual
- Customer- and Service-Oriented
- Team Player Mentality
- Bookkeeping
- Payroll
- Administrative Experience
- Personal Assistant Experience
- Employee Orientation
- Calendar Management
- Microsoft Outlook
- Microsoft Excel
- Budgeting
- Crisis Management
- Communication Skills
- Workflow Optimization
- Problem Solving
- Conflict Resolution
- Adaptability
- Analytical Thinking
- Emotional Intelligence
- Medical office procedures
- Medical receptionist experience
- Patient check-in and check-out
- HIPAA compliance
- Office administration
- Patient scheduling
- Insurance verification
- Medical charting
- Payment collection
LANGUAGES
English (Native)
Spanish (Native)
Timeline
Front Desk Receptionist , Medical Assistant
After 4 Care
09.2024 - Current
Office Administrator
OCA Behavioral Health Services, llc.
08.2023 - 08.2024
Sales Associate
Cricket Wireless
05.2022 - 08.2023
Team Leader
Pizza Hut
06.2021 - 07.2022
Cashier Team Lead
Baskin Robbins Ice Cream
09.2020 - 04.2021
High School Diploma - undefined
Northwestern High School