Thalia Horta Mendoza
Hialeah,FL
Summary
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
4
4
years of professional experience
2021
2021
years of post-secondary education
Work History
Medical Receptionist
Miami Dade Community Services
Miami, FL
01.2024 - 07.2025
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic health record systems.
- Verified patient insurance information accurately and promptly.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Coordinated communication between medical staff and patients effectively.
- Maintained organized patient records in compliance with regulations.
- Protected patients by observing strict HIPAA guidelines.
- Processed referrals for specialist care when requested by physicians or patients.
- Informed patients of financial responsibilities prior to rendering services.
- Performed data entry tasks related to billing and collections procedures.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
- Assisted patients with forms and documentation requirements.
- Provided exceptional customer service in a fast-paced environment.
- Handled incoming calls, directing inquiries to appropriate departments.
Sales Associate
Macy's
Hialeah, FL
04.2021 - 12.2023
- Assisted customers in selecting merchandise and understanding product features.
- Maintained store displays to enhance product visibility and organization.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve service.
- Handled customer inquiries and resolved issues promptly and professionally.
- Stocked shelves with new inventory while ensuring proper product placement.
- Trained new associates on store policies and customer service standards.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Handled customer complaints in a professional manner.
- Developed promotional strategies to increase sales volume.
- Conducted inventories on a regular basis to track stock levels.
- Adhered to company initiatives and achieved established goals.
- Tracked sales performance metrics to identify trends in market place.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Hialeah Senior High School
Hialeah, FLSkills
- Patient scheduling
- Point-of-sale systems
- Customer relationship management
- Inventory management
- Product merchandising
- Conflict resolution
- Effective communication
- Team collaboration
- Time management
- Customer service
- Data entry accuracy
- Problem solving
- Product sales
- Product guidance
- Client account management
- Money handling
- Business development
- Sales trends
- Order processing
- Sales goals attainment
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Medical Receptionist
Miami Dade Community Services
01.2024 - 07.2025
Sales Associate
Macy's
04.2021 - 12.2023
Hialeah Senior High School
Similar Profiles
Yesica PerezYesica Perez
Medical Biller and Coder at Miami Dade Community ServicesMedical Biller and Coder at Miami Dade Community Services
Ms. Ameachel HallMs. Ameachel Hall
SOCIAL WORKER/ ELIGIBILITY WORKER at Miami Dade County Community Action and Human Services DepartmentSOCIAL WORKER/ ELIGIBILITY WORKER at Miami Dade County Community Action and Human Services Department
Takiyah HutchinsTakiyah Hutchins
VICTIM OF CRIME ACT AIDE at MIAMI DADE COUNTY COMMUNITY ACTION AGENCYVICTIM OF CRIME ACT AIDE at MIAMI DADE COUNTY COMMUNITY ACTION AGENCY
Elijah RebolledoElijah Rebolledo
Kitchen Hand at Chef MelKitchen Hand at Chef Mel
Nayelis PerezNayelis Perez
Sales Associate at Kool Treat by Mama DukesSales Associate at Kool Treat by Mama Dukes