Yesica Perez

• Resourcefully used various coding books, procedure manuals, and online encoders.
• Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
• Communicated effectively with staff, patients, and insurance companies by email and telephone.
• Processed insurance company denials by auditing patient files, researching procedures, and diagnostic codes to determine proper reimbursement.
• Guarded against fraud and abuse by verifying coded data accurately reflected services provided.
• Assisted in training new staff on medical record processing and filing procedures.
• Maintained accuracy, completeness, and security for medical records and health information.
• Improve accounts payments by 60 % overall.
• Verified insurance of patients to determine eligibility.
• Posted payments and collections on a regular basis.
• Reviewed patient records, identified medical codes, and created invoices for billing purposes.
• Generated reports to identify coding trends and discrepancies
• Utilized electronic medical record systems to store, retrieve and process patient data

Provided comprehensive product knowledge and guidance to help clients with product selection.

• Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
• Educated clients on insurance policies and procedures.
• Finalized sales and collected necessary deposits.
• Worked with the sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Monitored customer feedback and identified areas of improvement.
• Managed more than 50 calls per day.
• Managed customer accounts to secure customer satisfaction and repeat business
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.