Kerry Beck
Sebastopol,CA
Summary
Professional with experience in client support, case coordination, and clear communication across diverse populations. Brings strengths in community outreach, legal research, record management, and explaining complex information in practical steps. Supports self-help services through service coordination, resource navigation, and detailed documentation. Delivers calm, organized assistance in fast-paced, customer-focused environments.
Overview
22
22
years of professional experience
Work History
Service Coordinator
Department of Rehabilitation
Santa Rosa, CA
01.2017 - Current
- Coordinated appointment scheduling for counseling, provider, and support-agency visits to enhance organization and client access.
- Rehabilitation service coordination kept department rehabilitation clients and community partners connected to needed support.
- Supported employment access for members of the disabled community through coordination with VRSD counselors, administrators, and community partners.
- Updated client records and service plans to ensure accuracy in agency database information and support service delivery.
- Referral processing and case documentation supported accurate client service records.
- Follow-up tracking kept active caseloads and deadlines on schedule.
- Arranged vendor services to meet client needs effectively. arranged supports and assistive services for client needs.
- Communicated eligibility and service options to inform clients and prepare them for next steps in their rehabilitation journey.
Community Resource Navigator
Department of Rehabilitation
Santa Rosa, CA
01.2020 - 01.2022
- Supported 180+ consumers with disabilities in identifying unmet basic needs and connected them with providers for eligible assistance, enhancing their access to vital resources.
- Coordinated referrals to community resources, training providers, and service agencies.
- Educated clients on community resources related to housing, employment, health care, and legal aid.
- Connected clients with local organizations offering additional assistance or specialized services.
- Guided rehabilitation clients through Department of Rehabilitation services and support options.
- Engaged with counselors to strategize effective support for clients., employers, and providers on client support services.
- Resolved client questions and barriers during rehabilitation service navigation.
- Explained rehabilitation plans, benefits, and next steps to diverse clients.
- Stayed in contact with consumers throughout application steps until services were received.
- Listened closely to identify client needs and deliver practical solutions.
- Translated complex information into clear, manageable steps to improve consumer understanding.
- Built agency connections and completed warm handoffs when appropriate.
- Maintained professionalism and composure with personnel during high-stress situations.
- Conducted community outreach activities to raise awareness of available programs and services, fostering greater community engagement.
- Provided service support to department consumers during limited-term pandemic assignment and connected clients with essential outside agency resources.
Editor
O'Reilly Media, School of Technology
Sebastopol, CA
01.2007 - 01.2015
- Developed language for course library used by over 20,000 students.
- Edited technical manuscripts for O'Reilly Media School of Technology course materials.
- Reviewed manuscripts, articles, and web content for clarity, grammar, and style consistency.
- Supported public and internal education about learning tools and pedagogy beyond editorial duties.
- Mentored authors and guided staff writing projects.
- Built consistent academic voice to support innovative pedagogy.
- Worked with authors and subject matter experts on instructional content.
- Refined lesson structure for digital learning publications and training guides.
- Provided editing, fact-checking, and proofreading for articles.
- Provided feedback on content structure and document organization.
- Developed editorial guidelines and standards to maintain consistent quality across publications.
- Recommended enhancements to articles to improve reader engagement and relevance.
- Managed feedback cycles with writers, editors, and technical reviewers.
- Applied accurate terminology usage to improve clarity in content and formatting across educational content assets.
- Coordinated with authors and other editors throughout editing process.
- Conducted thorough research to maintain accuracy and credibility across published content.
- Directed social media efforts and analyzed social media marketing campaigns.
- Managed official blog and led team of blog authors to increase content engagement.
- Partnered with course development team, dean of distance learning, and technical editor.
- Prepared school catalogs, faculty bios, staff bios, and other media.
- Prepared documentation for DETC (Distance Education and Training Council) accreditation.
- Worked closely with publishing team members to meet deadlines.
- Determined clearest and most logical way to present information and instructions for strongest reader comprehension.
- Edited digital images lightly or with advanced techniques to create desired effects.
- Conceived story ideas to engage and inform target readership, and generated content ideas based on reader and audience appeal.
- Wrote stories, articles, and newsletters for publication.
- Reviewed copyedited texts for accuracy and style consistency.
- Proofread copy to detect and correct spelling, punctuation, and syntax errors.
- Facilitated cross-departmental collaboration for cohesive brand messaging.
- Updated style language to align with O'Reilly Media editorial guidelines.
- Read, evaluated, and edited manuscripts and other submitted materials.
Public Relations Coordinator
O'Reilly Media
Sebastopol, CA
01.2005 - 01.2006
- Built strong connections with media contacts to distribute press releases and information widely.
- Promoted O'Reilly's brand and products through targeted campaigns across multiple channels to enhance audience engagement.
- Managed media lists plus journalist outreach and follow-up pitches for O'Reilly Media.
- Coordinated press releases for O'Reilly Media books, events, and expert announcements.
- Edited press releases and related materials, then coordinated distribution.
- Tracked media coverage, clippings, and press inquiries for O'Reilly Media.
- Scheduled interviews, briefings, and event coverage with technology reporters.
- Drafted publicity copy for product launches, conference promotions, and author interviews.
- Developed relationships with publishing partners while serving as in-house publicist and media contact.
- Increased product and company visibility in national press, directly supporting sales and marketing initiatives.
- Supported conference publicity, speaker promotion, and partner communications.
- Prepared briefing materials, talking points, and background documents for spokespeople.
- Built relationships with authors to support smooth integration.
- Organized annual Foo Camps, attracting 300+ technology luminaries to foster industry connections and innovation.
- Researched advertising and public relations activities.
Education
JD Candidate -
University of Idaho College of Law
Moscow, ID11-2026
MA - English Literature
Sonoma State University
Rohnert Park, CA01-2008
BS - Human Services Administration
College of Notre Dame
Belmont, CA01-1999
Skills
- Legal research
- Community outreach and resource navigation
- Client support and advocacy
- Case file management
- Issue reporting and problem-solving
- Decision-making and crisis management
- Trauma-informed care and cultural competency
- MS Office proficiency
- HTML and Microsoft Office Suite
- Editing standards: MLA and AP style
- WordPress CMS
- Individualized service plans
- Community liaison and mental health programs
- Reliability and adaptability
Timeline
Community Resource Navigator
Department of Rehabilitation
01.2020 - 01.2022
Service Coordinator
Department of Rehabilitation
01.2017 - Current
Editor
O'Reilly Media, School of Technology
01.2007 - 01.2015
Public Relations Coordinator
O'Reilly Media
01.2005 - 01.2006
JD Candidate -
University of Idaho College of Law
MA - English Literature
Sonoma State University
BS - Human Services Administration
College of Notre Dame