Kerry Burley
Lubbock,TX
Summary
Dynamic supervisor with expertise in developing training materials and facilitating engaging sessions. Committed to enhancing team performance through effective communication and best practice implementation.
Overview
17
17
years of professional experience
Work History
Supervisor/Trainer
TMS
Lubbock, Texas
01.2020 - 06.2026
- Developed training materials for employee onboarding and skill enhancement.
- Facilitated training sessions to improve team knowledge and performance.
- Implemented best practices in training delivery for operational efficiency.
- Collaborated with management to align training programs with company goals.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
Self Employed
Kerry Burley Massage Therapy
Lubbock, Texas
01.2013 - 01.2020
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
Customer Service Representative
TMS
Lubbock, Texas
01.2013 - 12.2013
- Assisted customers with inquiries and product information effectively.
- Resolved customer complaints through active listening and problem-solving techniques.
- Collaborated with team members to streamline communication and improve service quality.
- Educated customers on product features and benefits to enhance satisfaction.
General Manager
Rain Cafe
Lubbock, Texas
01.2009 - 01.2013
- Managed daily operations and ensured smooth service flow in a busy café.
- Oversaw staff training and development to enhance customer service skills.
- Implemented inventory management systems to streamline stock control processes.
- Developed and maintained vendor relationships for quality supplies and services.
- Enforced health and safety regulations to ensure a safe dining environment.
- Led team meetings to foster communication and resolve operational issues efficiently.
Education
Licensed Massage Therapist - Massage Therapy
Massage Therapy
Lubbock, TX01-2013
Bachelor of Arts - Theater/Psychology
WTAMU
Canyon, TX05-1997
High School Diploma -
Sundown High School
Sundown, TX06-1993
Skills
- Developing training materials
- Employee onboarding
- Facilitating training sessions
- Implementing best practices
- Team performance enhancement
- Customer relationship management
Timeline
Supervisor/Trainer
TMS
01.2020 - 06.2026
Self Employed
Kerry Burley Massage Therapy
01.2013 - 01.2020
Customer Service Representative
TMS
01.2013 - 12.2013
General Manager
Rain Cafe
01.2009 - 01.2013
Licensed Massage Therapist - Massage Therapy
Massage Therapy
Bachelor of Arts - Theater/Psychology
WTAMU
High School Diploma -
Sundown High School