Dynamic operations leader with a strong background in team management and performance analysis. Expertise in developing training programs and enhancing customer service, contributing to improved sales and operational efficiency.
Overview
13
13
years of professional experience
Work History
Owner/Operator
SMOKE TOWN & GROCERY
02.2021 - 03.2025
Managed daily operations, ensuring efficient workflow and customer satisfaction.
Oversaw inventory management, optimizing stock levels to reduce waste and increase profitability.
Developed strong relationships with suppliers, negotiating favorable terms for products and services.
Implemented marketing strategies to attract new customers and retain existing clientele.
Manager/ADVANCED AUTO TECHNICIAN
CAR TOYS
10.2019 - 03.2021
Led team in achieving sales targets through effective coaching and performance management.
Developed training programs to enhance employee skills and improve customer service.
Implemented inventory control systems, reducing stock discrepancies by streamlining processes.
Analyzed customer feedback to identify trends and drive product improvements.
Owner/Operator
SMOKE & MINI MARKET
02.2012 - 09.2018
Trained and mentored staff on best practices in customer service and operational efficiency.
Streamlined processes to enhance productivity, resulting in improved service delivery times.
Monitored financial performance, analyzing sales data to inform business decisions and strategy adjustments.
Ensured compliance with health regulations and safety standards throughout the operation.