Kerry Cook
Wildwood,MO
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Stay at home mom for the last 10 years. Currently working a seasonal position. Seeking a permanent position.
Overview
23
23
years of professional experience
Work History
Customer Service Agent
Evergreen Enterprises
09.2022 - 03.2024
- Maintained up-to-date knowledge of products, catalogs and sale items to accurately fulfill orders and answer customer questions.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
Stay at Home Mom
Myself
01.2013 - 09.2022
- Offered children rich and diverse learning opportunities through traditional and digital-based education as well as field trips, group gatherings and special events.
- Implemented strategies to incorporate movement and exercise for children's' well-being.
- Maintained order and discipline with creative strategies focused on keeping young children occupied and entertained during important lessons.
Sales and Front Desk
Honey Baked Ham
11.2000 - 06.2010
- Helped guests select and purchase products.
- Merchandised products and maintained adequate inventory to achieve consistent sales.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Educated customers on product and service offerings.
Dispatcher
Interface Security
09.2004 - 08.2009
- Provided excellent service and attention to customers through phone conversations.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Dispatched police officers and emergency personnel to calls for service.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
Receptionist
Tada Hair Salon
06.2002 - 05.2004
- Scheduled all appointments for hair and spa staff.
- Greeted customers, answered general questions and directed to appropriate locations.
- Received phone calls to assist customers in scheduling, rescheduling or canceling appointments.
- Greeted guests and members upon arrival to create positive first impressions.
Education
Some College (No Degree) - General education and EMT Training
Meramec Community College
MissouriHigh School Diploma -
Lafayette High School
Wildwood, MO05.2002
Skills
- People Skills
- Computer Skills
- Good Work Ethic
- Friendly, Positive Attitude
- Multitasking Skills
- Customer Service
- Critical Thinking
- Calm and Professional Under Pressure
Timeline
Customer Service Agent
Evergreen Enterprises
09.2022 - 03.2024
Stay at Home Mom
Myself
01.2013 - 09.2022
Dispatcher
Interface Security
09.2004 - 08.2009
Receptionist
Tada Hair Salon
06.2002 - 05.2004
Sales and Front Desk
Honey Baked Ham
11.2000 - 06.2010
Some College (No Degree) - General education and EMT Training
Meramec Community College
High School Diploma -
Lafayette High School
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