Shamekia Howard McDaniel
Allen
Summary
Detail-oriented Customer Service Agent experienced in complaint resolution and data entry accuracy. Enhanced customer satisfaction through effective service process improvements and strong relationship building. Dedicated to contributing value in a back office role.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Experian
Allen
02.2022 - Current
- Guided consumers in understanding their credit reports
- Resolved customer inquiries and issues, enhancing overall customer satisfaction.
- Processed account changes and maintained accurate customer records.
- Collaborated with team to enhance service delivery standards, resulting in improved customer experiences.
- Executed day-to-day duties with accuracy and efficiency, ensuring seamless operations.
Customer Support Specialist
AT&T Call Center
Richardson
02.2020 - 02.2022
- Resolved billing inquiries and account management issues to ensure customer satisfaction.
- Guided clients on product features and service plans to optimize user experience.
- Partnered with team members to streamline customer service processes and enhance efficiency.
Paralegal
Lewis and Martin Law Office
Ft Worth
05.2018 - 03.2020
- Drafted legal documents and correspondence, ensuring accuracy and compliance for client cases.
- Streamlined organization of case files and legal records, improving retrieval and review processes.
- Supported attorneys in trial preparation and court proceedings, enhancing case presentation and readiness.
- Communicated with clients to gather information and provide updates.
Customer Service Cashier
Walmart
Dallas
02.2015 - 01.2020
- Processed customer transactions with high accuracy and efficiency, enhancing customer satisfaction at retail location.
- Collected credit card and cash payments, ensuring secure and accurate completion of customer orders.
- Operated cash registers to process payments for goods and services.
- Provided money transfer services to help customers send funds securely.
- Check Cashing
- Bill pay
- Collaborated with team members to maintain seamless store operations during peak hours, ensuring timely service.
Education
Cerificate - Paralegal Studies
Arlington Career Insitution
Arlington, TX10-2017
High School Diploma -
Gentry High School
Indianola, MS05-2001
Skills
- Account management
- Complaint resolution
- Product education
- Data entry accuracy
- Process improvement
- People skills
- Communication skills
- Relationship management
- Team leadership
- Proactive problem solving
- Negotiation skills
- Active listening
Timeline
Customer Service Agent
Experian
02.2022 - Current
Customer Support Specialist
AT&T Call Center
02.2020 - 02.2022
Paralegal
Lewis and Martin Law Office
05.2018 - 03.2020
Customer Service Cashier
Walmart
02.2015 - 01.2020
Cerificate - Paralegal Studies
Arlington Career Insitution
High School Diploma -
Gentry High School