Joseph Griffin
Aurora,CO
Summary
Dedicated and adaptable professional with over 5 years of customer service experience across healthcare, retail, and telecommunications industries. Skilled in call center operations, client relations, and multitasking in fast-paced environments. Known for strong communication, efficiency, and commitment to quality service.
Overview
20
20
years of professional experience
Work History
Customer Service Agent
Choice Healthcare Services
Albuquerque, NM, USA
01.2025 - 08.2025
- Provided front-line customer support in a high-volume environment.
- Enhanced typing speed and email communication skills through consistent daily correspondence.
- Managed multiple tasks simultaneously while maintaining accuracy and professionalism.
Kitchen Associate
Canteen of Central New Mexico
Albuquerque, NM, USA
09.2022 - 12.2024
- Unloaded food trucks and stocked supplies.
- Prepared and served food in a clean, efficient kitchen environment.
- Maintained cleanliness through dishwashing, mopping, and general sanitation duties.
Customer Engagement Specialist
Carenet Healthcare Services
Albuquerque, NM, USA
05.2021 - 04.2022
- Handled inbound and outbound calls in a healthcare setting.
- Scheduled appointments, transferred calls, and documented interactions accurately.
- Delivered courteous and efficient service, maintaining confidentiality in compliance with HIPAA.
Store Clerk / Cashier
Allsup's
Albuquerque, NM, USA
03.2021 - 06.2021
- Operated cash register and processed transactions accurately.
- Performed cleaning duties, restocked shelves, and maintained store organization.
- Quickly mastered all aspects of store operations with potential for promotion to Assistant Manager.
Customer Service Representative (Levi's Contract)
24-7 Intouch
Aurora, CO, USA
10.2020 - 01.2021
- Completed training and ranked #5 out of a class of 35 based on performance metrics.
- Recognized for exceptional customer satisfaction and professional communication.
- Assisted customers via phone, ensuring accurate order processing and issue resolution.
Janitorial Worker
Leon's Floor Cleaning Service
Denver, CO, USA
10.2005 - 07.2007
- Cleaned and maintained commercial facilities, including mopping, buffing, and waxing floors.
- Emptied trash, sanitized restrooms, and ensured cleanliness standards were consistently met.
Education
High School Diploma -
Aurora Central High School
Aurora, CO04-1994
Skills
- Customer engagement
- Phone etiquette
- Live chat
- Email & SMS support
- Order inquiries
- Outbound sales
- Issue escalation
- HIPAA compliance
- Patient scheduling
- Medicare familiarity
- Maintaining confidentiality
- Microsoft Outlook
- Word
- Teams
- Windows OS
- Data entry
- Technical troubleshooting
- Computer literacy
- Typing (40 WPM)
- Multitasking
- Workspace organization
- Maintaining productivity
- Team collaboration
- Cashiering
- Inventory restocking
- Food preparation
- Cleaning
- Load/unload
- Floor care
- Account management
- Billing inquiries
- Software troubleshooting
- Inside sales
- Customer account maintenance
- Customer service
- Outstanding communication skills
- Call center experience
- Customer complaint resolution
- De-escalation techniques
- Payment processing
- Inbound customer service
- Inbound call management
- Adaptability and flexibility
- Task prioritization
- Scheduling
- Microsoft outlook
Languages
English
Timeline
Customer Service Agent
Choice Healthcare Services
01.2025 - 08.2025
Kitchen Associate
Canteen of Central New Mexico
09.2022 - 12.2024
Customer Engagement Specialist
Carenet Healthcare Services
05.2021 - 04.2022
Store Clerk / Cashier
Allsup's
03.2021 - 06.2021
Customer Service Representative (Levi's Contract)
24-7 Intouch
10.2020 - 01.2021
Janitorial Worker
Leon's Floor Cleaning Service
10.2005 - 07.2007
High School Diploma -
Aurora Central High School