Tiffany BARNES
Empire Today LLC
Gulfport,MS
12
years of professional experience
Dedicated Customer Service Specialist experienced in managing high volumes of inbound calls and maintaining strong customer relationships. Achieved customer satisfaction through effective use of CRM systems and exceptional active listening skills. Focused on prioritizing tasks and collaborating with teams to resolve escalated issues and implement solutions.
Work History
Customer Service Agent
4 Years 7 Months- Answered inbound customer calls for Empire Today LLC flooring and installation inquiries.
- Managed inbound calls, scheduled and rescheduled appointments, processed payments
- Scheduled in-home appointments with customers and installation teams.
- Updated customer records in CRM systems with accurate service notes.
Cashier/Sales Associate
3 Years 5 Months- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
Medical office Administration
1 Month- Ensured medical records compliance with HIPAA regulations, safeguarding patient confidentiality.
- Ensured compliance with all applicable laws and regulations related to the healthcare industry.
- Completed 120 hours of externship in a healthcare setting.
- Assisted with referrals and prepared medical records for patients.
- Prepared charts prior to patient visits.
- Addressed and resolved customer complaints, enhancing patient satisfaction.
- Clarified policies, procedures, and services to patients, improving understanding and engagement.
Education
Associate's degree - Medical office Administration
Skills
Customer Service
Inbound Call Management
Appointment scheduling
CRM systems
Customer Documentation
Data Management
Operational Support
Transaction Management
Data entry
Microsoft Excel
Medical Office Experience
Healthcare Knowledge
Service Reporting
Client assistance
Customer Engagement
Policy Clarification
Problem solving
Time management
Task prioritization
Active Listening
Customer Interaction
Customer service
Customer Interaction
Personal Information
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Customer Service Agent
Empire Today LLC
02.2022 - 09.2026Read More
Cashier/Sales Associate
Burkes Outlet
07.2018 - 12.2021Read More
Medical office Administration
GCI Pain Management
05.2014 - 06.2014Read More
Virginia College-Biloxi
Associate's degree from Medical office Administration
07.2014Read More
Harrsion Central High
05.2008Read More