Kerry Hervey

Answered incoming calls from patients and pharmacies with generalized questions regarding the program

Made outgoing calls to pharmacies to give debit card payments for medications that our program paid for

Answered incoming calls from pharmacies and gave debit card payments for different types of medication that our program paid for

Problem solving skills

customer service skills

worked efficiently and effectively remotely from my home

Time management

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Resolved non-routine issues like third-party billing, computer system, and customer service issues.
• Counted, measured and compounded medications following standard procedures.
• Restocked automated medication dispensing equipment.
• Reviewed and verified customer information and insurance provider information.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Collected co-payments or full payments from customers.