Nicole Williams

Experienced customer service medical call representative with a strong background supporting California HMO members through inbound calls. Skilled in answering questions related to health plan benefits, eligibility, provider networks, referrals, authorizations, appeals, complaints, and claims. Ability to navigate Cigna's internal systems with resolving members concerns and questions while maintaining Cigna compliance and metric goals.

• Supervised daily store operations and ensured compliance with company policies.
• Trained and mentored new team members on product knowledge and customer service.
• Managed inventory levels and coordinated restocking of merchandise on sales floor.
• Personally opened or closed store daily.

• Led daily operations in the apparel department to ensure efficient workflow.
• Trained and mentored staff on product knowledge and customer service techniques.
• Managed inventory levels to maintain optimal stock for customer demand.
• Making sure each clothing section of the store is properly presentable for customers.