Kerry Horwath
Gainesville,GA
Summary
Very detailed oriented, put 100% into anything and everything I do. Weather it's solving a minor problem at the store, or assisting a patient, to achieve their goal for the week.
I've been in management for over 20 years, and have been self employed for 15 years.
Overview
3
3
years of professional experience
Work History
In home health care provider
Self Employed Services
Gainesville, GA
01.2024 - Current
- Provided personal care and assistance with daily living activities.
- Administered medications according to prescribed schedules and guidelines.
- Assisted clients with mobility and physical therapy exercises.
- Maintained accurate records of client health and progress notes.
- Communicated effectively with clients and their families regarding care plans.
- Coordinated appointments and transportation for medical visits and therapies.
- Monitored vital signs and reported changes to healthcare professionals.
- Ensured a safe and clean environment for clients at home.
- Coordinated with physicians, nurses and other healthcare professionals to ensure quality patient care.
- Assisted with light housekeeping tasks including laundry, vacuuming and meal preparation.
- Transported clients to doctor appointments and other necessary errands.
- Maintained accurate records of client's medical history, treatments and progress notes.
- Assisted clients in taking prescribed medications as ordered by their physician.
- Ensured safety of patients by using appropriate body mechanics when transferring them from bed to wheelchair or chair.
- Monitored vital signs such as blood pressure, temperature and pulse rate.
- Organized activities for clients to promote physical activity and socialization opportunities.
- Responded promptly to all requests from family members regarding client's health status.
Customer Service Manager
Vushi LLC
Gainesville, GA
09.2022 - Current
- Managed daily customer service operations and ensured quality support.
- Trained and supervised customer service representatives on best practices.
- Developed and implemented training materials for new team members.
- Provided exceptional customer service to ensure customer satisfaction.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Skills
- Medication administration
- Record keeping
- Client relationship management
- Appointment scheduling
- Effective communication
- Customer service
- Problem solving
- Stress management
- Conflict resolution
- Documentation and reporting
- Compassionate client care
- Behavioral management
- General housekeeping
- Dementia care
- Client documentation
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
In home health care provider
Self Employed Services
01.2024 - Current
Customer Service Manager
Vushi LLC
09.2022 - Current