Kerry Koenig
Chandler,USA
Summary
Professional with strong expertise in medical billing, bringing reliable and adaptable approach to navigating evolving needs. Proven track record in team collaboration and achieving results through effective communication and problem-solving. Skilled in coding, claims processing, and patient account management, with keen eye for accuracy and compliance. Known for dependability and focus on efficiency, ready to contribute to streamlined billing operations.
Overview
37
37
years of professional experience
Work History
Medical Biller
Foothills Neurology PC
Phoenix, AZ
12.2024 - 05.2026
- Oversaw patient payment processes and maintained accurate account balances. Developed and managed payment agreements to enhance patient satisfaction. Conducted thorough research on unpaid claims and ensured timely posting of payments for medical visits. Responded to balance inquiries and facilitated telephone payments efficiently. Managed billing for hospitalist consultations and follow-ups while resolving claim holds and denials effectively using the Athena billing system.
Claims Auditor
Southwest Service Administrators Inc.
Phoenix, AZ
04.2018 - 09.2024
- Achieved high accuracy in medical claims payments through thorough audits. Enhanced claims analysts' skills by delivering targeted feedback during the audit error process.
- Oversaw administrative functions as delegated by management. Developed comprehensive reports and spreadsheets. Facilitated communication with members and providers to address inquiries and correspondence.
Claims Trainer
Southwest Service Administrators
Phoenix, AZ
02.2019 - 02.2020
- Facilitated in-depth training programs for new hire claims analysts aimed at optimizing workflow and productivity.
- Oversaw communication strategies to enhance correspondence management with members and providers. Developed detailed reports and spreadsheets to inform management decisions. Streamlined administrative workflows through effective organization and proactive support.
Claims Analyst
Southwest Service Administrators Inc.
Phoenix, AZ
02.2018 - 05.2018
- Executed medical claims processing to facilitate timely payments, utilizing eligibility information and pricing protocols.
- Oversaw administrative functions as delegated by management. Managed the creation of reports and spreadsheets to enhance operational efficiency. Addressed correspondence and inquiries from members and providers to ensure effective communication.
Data Entry Specialist
Cognizant Technologies
Phoenix, AZ
10.2017 - 02.2018
- Reviewed and rectified errors in claim submissions, focusing on HIPAA 837 transactions for improved accuracy in rejected claims.
Data Entry Specialist
Swift Transportation
Phoenix, AZ
12.2016 - 04.2017
- Implemented geo-coding and geo-fencing strategies for truck routes to enhance delivery efficiency using Navigo Telogis and Google Maps.
Claim & Customer Service Representative
BCBS AZ FEP
Phoenix, AZ
09.2004 - 07.2016
- Responded to numerous telephone calls from members and providers to clarify claims, benefits, and eligibility information.
- Educated customers on claims benefits and eligibility to enhance service experience and support informed decision-making.
- Managed follow-up processes for problems necessitating tailored solutions to ensure customer satisfaction.
- Oversaw claims edits and deferrals to maintain operational efficiency and compliance.
- Commended by customers for going above and beyond to enhance their experience.
- Investigated customer inquiries and provided detailed responses to enhance understanding of transactions.
- Oversaw incoming correspondence processing to maintain effective communication channels.
- Oversaw administrative functions as delegated by management, including the preparation of detailed reports and spreadsheets. Facilitated effective communication by addressing inquiries from members and providers. Managed correspondence to streamline operations.
- Oversaw administrative functions as delegated by management. Managed the creation of reports and spreadsheets to enhance operational efficiency. Facilitated communication by addressing inquiries from members and providers.
Customer Service Representative
IAC
Phoenix, AZ
02.2003 - 09.2004
- Responded to customer calls to clarify benefits eligibility and assist with claims processing.
- Addressed customer questions and concerns to ensure clarity on benefits eligibility and claims processes.
- Managed follow-up processes for problems necessitating tailored solutions to ensure customer satisfaction.
- Managed workflow for simple claims edits and deferrals to enhance operational efficiency.
- Commended by customers for going above and beyond to enhance their experience.
- Addressed customer inquiries by explaining claims benefits and eligibility, ensuring high levels of satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
BENESIGHT
Phoenix, AZ
12.2001 - 02.2002
- Responded to customer calls to clarify benefits eligibility and assist with claims processing.
- Addressed customer questions and concerns to ensure clarity on benefits eligibility and claims processes.
- Managed follow-up processes for problems necessitating tailored handling to ensure customer satisfaction.
- Managed workflow for simple claims edits and deferrals to streamline operations and enhance efficiency.
- Commended by customers for going above and beyond to enhance their experience.
- Provided detailed explanations of claims benefits and eligibility to enhance customer understanding and satisfaction.
Claim & Customer Service Representative & CSR Trai
CIGNA
Phoenix, AZ
06.1998 - 09.2001
- Provided assistance to customers by addressing inquiries related to benefits eligibility and claims to enhance service quality.
- Addressed customer questions and concerns to ensure clarity on claims benefits and eligibility.
- Managed follow-up processes for problems necessitating tailored handling to ensure customer satisfaction.
- Managed claims edits, deferrals, and correspondence to streamline operations and enhance service delivery.
- Commended by customers for going above and beyond to enhance their experience.
- Investigated customer inquiries and provided detailed responses to enhance satisfaction with transaction processes.
- Identified and analyzed training needs to support workforce development initiatives.
- Designed and structured training initiatives to enhance employee skills and customer knowledge.
- Evaluated training effectiveness and adapted methods to ensure continuous improvement in participant performance.
- Developed and implemented comprehensive training modules for new hire customer service representatives to enhance service delivery.
- Assessed and recorded training activities to enhance program effectiveness and participant engagement.
- Developed specialized training initiatives to support workforce development and performance improvement.
- Oversaw administrative functions as delegated by management, including the preparation of detailed reports and spreadsheets. Facilitated effective communication by addressing inquiries from members and providers. Managed correspondence to streamline operations.
Front Office Secretary
West Valley Fertility Center
Glendale, AZ
05.1997 - 01.1998
- Facilitated communication by responding to numerous telephone inquiries from patients and healthcare providers.
- Organized and managed scheduling of physician and patient appointments.
- Streamlined filing processes to ensure accurate and efficient management of medical records and patient charts.
- Oversaw insurance verification processes to enhance patient access to care. Coordinated authorization requests to streamline treatment approvals and minimize delays. Collaborated with healthcare teams to ensure compliance with insurance requirements.
- Executed payment collection processes to ensure timely revenue flow for services provided.
- Coordinated preparation of schedules and medical charts to ensure efficient daily operations.
Infusion Therapy Biller
Olsten Health Services
Phoenix, AZ
04.1996 - 05.1997
- Preparation of infusion therapy billing including transfer invoices for all branches in the Western Division
- Researching and reconciling accounts payable.
Front Office Secretary
Arizona Medical Clinic, LTD
Peoria, AZ
08.1991 - 03.1994
- Answered a high volume of telephone calls from patients and physicians.
- Scheduled physician and patient appointments.
- Filing of medical records and patient charts.
- Insurance verifications and authorizations.
- Collecting appropriate monies from patients for services rendered.
- Preparation of schedules and medical charts for daily appointments.
Support Services Billing & File Clerk
Samaritan Health Services PFS Department
Phoenix, AZ
08.1989 - 08.1991
- Facilitated billing preparation processes for Medicare and BCBS to ensure compliance and accuracy.
- Oversaw financial chart tracking and document filing processes to enhance operational efficiency. Coordinated with team members to ensure accurate and timely financial documentation. Managed filing systems to support compliance and reporting requirements.
- Generated comprehensive weekly reports to enhance support service department performance insights.
Education
GED -
Arizona
Phoenix, AZ01-1989
Skills
- Medical claims processing
- CPT coding
- Electronic health records (EHR) management
- Athenahealth
- Payment posting in medical billing systems
- ICD-10
- Medical claim appeals
- EMR/EHR
- Health insurance knowledge
- Revenue cycle management
- Patient collections management
- Medical/Dental/Vision/Death Claim Audit
- Availity
- Basys
- Electronic claims
- Medical billing
Languages
English - Fluent
Additional Information
Authorized to work in the US for any employer
Timeline
Medical Biller
Foothills Neurology PC
12.2024 - 05.2026
Claims Trainer
Southwest Service Administrators
02.2019 - 02.2020
Claims Auditor
Southwest Service Administrators Inc.
04.2018 - 09.2024
Claims Analyst
Southwest Service Administrators Inc.
02.2018 - 05.2018
Data Entry Specialist
Cognizant Technologies
10.2017 - 02.2018
Data Entry Specialist
Swift Transportation
12.2016 - 04.2017
Claim & Customer Service Representative
BCBS AZ FEP
09.2004 - 07.2016
Customer Service Representative
IAC
02.2003 - 09.2004
CUSTOMER SERVICE REPRESENTATIVE
BENESIGHT
12.2001 - 02.2002
Claim & Customer Service Representative & CSR Trai
CIGNA
06.1998 - 09.2001
Front Office Secretary
West Valley Fertility Center
05.1997 - 01.1998
Infusion Therapy Biller
Olsten Health Services
04.1996 - 05.1997
Front Office Secretary
Arizona Medical Clinic, LTD
08.1991 - 03.1994
Support Services Billing & File Clerk
Samaritan Health Services PFS Department
08.1989 - 08.1991
GED -
Arizona