KERRY LANE
Anchorage,ALASKA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
17
17
years of professional experience
Work History
Pharmacy Technician II
Memorial Hospital Central Inpatient Pharmacy
07.2017 - 05.2021
- Maintains and stocks Pyxis medication stations, including: loading and unloading.
Front Line Supervisor
Peterson Air Force Base Main Pharmacy
06.2013 - 11.2015
- Typed, filled and dispensed over 290,000 prescriptions, supported 172,000 Department of Defense beneficiaries
- Managed all narcotic medication programs and dispensing using Pyxis CII safe, performed daily inventory accountability reports and monthly disinterested inventory checks for 96 Federally Controlled Medications
- Developed computer based schedule for 27 pharmacy technicians as line supervisor and senior technician
- Revamped training for both pharmacy personnel and Independent Medical Technicians deployed in field to maintain knowledge proficiency on pharmacy services in remote locations and battlefields.
Noncommissioned Officer in Charge
Travis Air Force Base Inpatient Pharmacy
01.2011 - 01.2013
- Coordinated daily/monthly schedules for 17 military and civilian technicians, oversaw ordering/receiving of 1.6 Billion medications that provided prescriptions for 96,000 Department of Defense beneficiaries
- Managed 39 Pyxis machines, monitored activity and assisted in narcotic diversion cases
- Developed training program for deploying pharmacy technicians from other bases to ensure readiness for the mission.
Pharmacy Technician
SSG Heathe N. Craig Joint Theater Hospital Pharmacy
02.2010 - 10.2010
- Assisted 851 traumas as the sole pharmacy representative on the overnight shift
- Provided emergency dosing calculations and on scene IV preparations
- Managed 900-line item, 10.8 million dollar pharmacy account
- Prepared 34,000 in-flight drugs for 612 aeromedical transport missions.
Shift Leader
Travis Air Force Base Inpatient Pharmacy
01.2008 - 01.2010
- Maintained and stocked Pyxis medication stations in 230 bed hospital, dispensed all controlled medication for surgery/dental ward discharges
- Led a 4-person shift, ensuring completion of 14-line checklist and proper communications with inpatient unit personnel.
Pharmacy Technician
Travis Air Force Base Inpatient Pharmacy
01.2004 - 01.2008
- Managed pharmacy equipment and computer assets, operated and maintained pharmacy innovations including PharmASSIST, Essentris as well as Pyxis, CII Safes, Q-Matic and GSL dispensers.
Education
Associate of Arts - Psychology
Northwest Vista College
San Antonio, TX05.2024
Air Force Training Course - undefined
01.2010
Pharmacy Craftsman Course - undefined
05.2008
Airman Leadership School - undefined
04.2008
Pharmacy Apprentice (Phase II) - undefined
06.2004
Pharmacy Apprentice (Phase I) - undefined
02.2004
Expeditionary Medical Support Basic (Air Evacuation Field Hospital) - undefined
01.2004
Skills
- Customer Service/Customer Relations
- Inbound and Outbound Calling
- Data Entry
- De-Escalation Techniques
- Medical terminology knowledge
- Resolving customer issues
- Patient education and counseling
- Troubleshooting malfunctioning equipment
- Confidentiality and HIPAA
- Answering customer questions
- Problem-solving skills
- Pharmacy and customer records management
Websites
Timeline
Pharmacy Technician II
Memorial Hospital Central Inpatient Pharmacy
07.2017 - 05.2021
Front Line Supervisor
Peterson Air Force Base Main Pharmacy
06.2013 - 11.2015
Noncommissioned Officer in Charge
Travis Air Force Base Inpatient Pharmacy
01.2011 - 01.2013
Pharmacy Technician
SSG Heathe N. Craig Joint Theater Hospital Pharmacy
02.2010 - 10.2010
Shift Leader
Travis Air Force Base Inpatient Pharmacy
01.2008 - 01.2010
Pharmacy Technician
Travis Air Force Base Inpatient Pharmacy
01.2004 - 01.2008
Associate of Arts - Psychology
Northwest Vista College
Air Force Training Course - undefined
Pharmacy Craftsman Course - undefined
Airman Leadership School - undefined
Pharmacy Apprentice (Phase II) - undefined
Pharmacy Apprentice (Phase I) - undefined
Expeditionary Medical Support Basic (Air Evacuation Field Hospital) - undefined
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