Open To Work
Kerry McPheeters
Lake Forest,CA
Work Preference
Summary
Results-driven Social Work Supervisor known for leading teams to achieve measurable outcomes. Increased client engagement by 25%, improved team efficiency by 30%, and maintained a 100% compliance rate, demonstrating a commitment to delivering high-quality, client-centered services in challenging environments.
Overview
11
11
years of professional experience
Work History
Behavioral Health Specialist
Rite of Passage
Tustin
10.2025 - Current
- Facilitated direct support for clients during therapeutic activities and interventions
- Facilitated group therapy sessions to promote social skills and coping mechanisms.
- Monitored client progress and documented observations in case files.
- Educated families on mental health issues and treatment options available.
- Implemented crisis intervention strategies during emergencies or behavioral escalations.
- Trained new staff on behavioral health protocols and best practices in care delivery.
- Assessed patient needs and recommended appropriate courses of treatment.
- Participated in team meetings to discuss cases and review clinical decisions.
- Educated patients on healthy lifestyle choices that can improve physical and mental wellbeing.
- Attended continuing education courses related to behavioral health topics.
- Advocated for patients' needs and rights within the healthcare system and in community settings.
- Evaluated the effectiveness of treatment interventions and made recommendations for continued care or discharge.
Care Coordination Supervisor
Boys Town South Florida
10.2022 - 04.2025
- Lead and supervised a team of 10+ case managers, ensuring timely, high-quality delivery of youth services; oversaw creation and review of 75+ service plans quarterly to drive measurable outcomes.
- Monitored and ensured accurate, timely, and compliant documentation of case management activities, including service plans, progress notes, and incident reports; supported quality assurance and audit readiness.
- Conducted training workshops that improved team efficiency by 30%, enhancing service delivery across the organization.
- Implemented strategies that resulted in a 25% increase in client engagement and satisfaction scores through effective communication and follow-up.
- Oversaw crisis intervention efforts including suicide risk assessments, safety planning, and baker act (5150) evaluations.
- Lead compliance efforts with state child welfare or mental health standards, achieving 100% audit pass rate for 3+ years.
Children's Care Coordinator
Boys Town South Florida
07.2021 - 10.2022
- Managed a caseload of 25+ clients, achieving a 90% stability rate in service delivery with high-risk youth.
- Collaborated with high-level community stakeholders-including government agencies, nonprofits, and healthcare providers-to reduce systemic barriers and support youth and families in achieving safety and long-term stability within the least restrictive, community-based settings.
- Provided crisis intervention services that resulted in a 40% decrease in emergency hospitalizations within a year for individuals experiencing severe mental health crises.
- Utilized EHR systems and outcome tracking tools (e.g., PHQ-9, GAD-7, LOCUS) to monitor client progress and team performance.
- Coordinate care plans for children and families by assessing needs, identifying services, and ensuring timely access to community resources.
- Serve as the primary liaison between families, service providers, schools, and healthcare professionals to ensure holistic support for each child.
- Chaired multidisciplinary team meetings to align treatment plans, review cases, and drive client-centered decision-making.
Admissions Coordinator
Boys Town South Florida
02.2020 - 07.2021
- Conducted intake assessments for adolescents presenting with acute behavioral health needs, including depression, anxiety, trauma, and substance use to determine eligibility and service needs.
- Screened referrals from schools, emergency departments, and community agencies, determining eligibility and urgency of need.
- Managed the admissions process for children, adults, or families entering mental health, foster care, or substance use programs.
- Maintained accurate documentation in EHR systems, complying with HIPAA and agency protocols.
- Educated new clients and families on program expectations, rights, and available support services.
- Streamlined the adolescent behavioral health intake process, reducing admission time by 30% through workflow improvements and documentation updates.
Care Coordination Services Consultant
Boys Town South Florida
08.2017 - 07.2021
- Managed a caseload of 15+ clients, developing individualized service plans and linking clients to housing, healthcare, behavioral and mental health interventions and community resources.
- Partnered with hospitals, outpatient providers, housing programs, dependence, and criminal justice agencies to coordinate wraparound care.
- Advocated for clients in court proceedings, IEP meetings, or social service evaluations to ensure access to necessary services.
- Received the 'Employee of the Year' award for surpassing all performance metrics, including timely documentation, direct client interactions, and exceeding billable targets, within the first year in the new role.
- Maintained accurate documentation in electronic health records (EHR), meeting all HIPAA, Medicaid, and agency compliance standards.
- Facilitated referrals to mental health, substance abuse, housing, and employment programs, reducing barriers to stability.
- Collaborated with medical and behavioral health teams to ensure smooth client transitions into care.
Child Care Specialist
Boys Town California
06.2015 - 08.2017
- Provided trauma-informed, family-style care for 6-8 at-risk youth, supporting emotional, behavioral, and educational development using the evidence-based Boys Town Model.
- Collaborated with Family-Teaching Couples to implement individualized growth plans, facilitated engaging educational and recreational activities, managed daily routines and transportation, and modeled prosocial behaviors aligned with Boys Town's core values.
- Maintained comprehensive documentation for youth progress, household budgeting, and incident reporting.
Education
University of California Irvine - Psychology and Social Behavior
University of California Irvine
01-2005
University of California Irvine - Criminology, Law and Society
University of California Irvine
01-2005
Skills
- Case management and advocacy
- Crisis intervention and safety planning
- Assessment and quality assurance
- Clinical supervision and program development
- Active listening and communication
- Cultural competence and adaptability
- Interagency collaboration and teamwork
- Problem solving and critical thinking
- Time management and organization
- Public speaking and motivational interviewing
- Functional behavior assessments and phq-9
- Community resource coordination
Timeline
Behavioral Health Specialist
Rite of Passage
10.2025 - Current
Care Coordination Supervisor
Boys Town South Florida
10.2022 - 04.2025
Children's Care Coordinator
Boys Town South Florida
07.2021 - 10.2022
Admissions Coordinator
Boys Town South Florida
02.2020 - 07.2021
Care Coordination Services Consultant
Boys Town South Florida
08.2017 - 07.2021
Child Care Specialist
Boys Town California
06.2015 - 08.2017
University of California Irvine - Criminology, Law and Society
University of California Irvine
University of California Irvine - Psychology and Social Behavior
University of California Irvine