BERNADETTE ENRIQUEZ
UCHealth Parkview Medical Center
Pueblo,CO
31
years of professional experience
Dedicated healthcare professional with 16+ years of behavioral health clinical experience across inpatient and outpatient settings, supported by 5+ years of community advocacy administrative coordination and court liaison experience, coordinating care with patients, providers, insurance companies, and interdisciplinary teams to support timely service delivery.
Work History
BEHAVIORAL HEALTH SPECIALIST
17 Years- Provide behavioral health and patient-centered support in a fast-paced healthcare environment serving approximately 15 patients daily.
- Coordinate patient care and communicate with healthcare providers and interdisciplinary team members to support individualized treatment plans and positive patient outcomes.
- Schedule and coordinate patient appointments and services while managing competing priorities in a high-volume environment.
- Work with insurance companies and healthcare staff to support insurance verification and prior authorization processes.
- Follow established clinical, organizational, and regulatory policies, including HIPAA, OSHA, and applicable state requirements.
- Assist with quality assurance audits and performance-improvement initiatives to promote safe, effective, and consistent patient care.
- Identify workflow opportunities and participate in process improvements designed to improve efficiency and support best practices.
- Manage multiple priorities, deadlines, patient needs, and administrative responsibilities while maintaining accuracy and attention to detail.
- Utilize Microsoft Outlook, Word, Excel, and Teams for communication, documentation, organization, scheduling, and collaboration.
- Train and mentor new staff members regarding departmental procedures, documentation, patient care expectations, and workflow.
- Maintain strict confidentiality when handling protected health information and sensitive behavioral health information.
COMMUNITY ADVOCATE / TRUANCY COURT LIAISON
5 Years- Conducted student attendance assessments and identified barriers contributing to attendance concerns.
- Maintained accurate district attendance, truancy, and case-related records.
- Coordinated with school advocates, counselors, principals, families, and community partners to address complex attendance concerns.
- Provided advocacy and problem-solving support to help identify appropriate interventions and resources.
- Prepared legal affidavits and supporting documentation for court proceedings.
- Represented Pueblo School District #60 during Truancy Court proceedings alongside District attorneys.
- Communicated sensitive case information professionally while maintaining confidentiality and appropriate documentation standards.
- Managed multiple cases, deadlines, records, and follow-up responsibilities with strong attention to detail.
- Worked collaboratively with professionals from education, legal, family-support, and community settings.
SERGEANT
8 Years- Supported daily Control Center operations in a high-volume, highly structured environment.
- Supervised and coordinated daily activities while maintaining safety, security, and established policies and procedures.
- Demonstrated sound judgment, adaptability, and problem-solving skills in high-risk situations.
- Maintained accurate records and communicated critical information to appropriate personnel.
- Worked effectively with multidisciplinary teams while maintaining professionalism, confidentiality, organization, and attention to detail.
- Balanced competing priorities while adhering to strict operational and regulatory requirements.
- Provided leadership, guidance, and support to staff in a demanding environment requiring strong communication and decision-making skills.
Education
BACHELOR OF SOCIAL WORK
Skills
Behavioral Health Support
Care Coordination & Case Management
Patient & Family Advocacy
Appointment Scheduling & Coordination
Insurance Verification & Coordination
Prior Authorizations
Insurance Company Communication
Clinical Documentation
EHR/EMR Systems
Interdisciplinary Collaboration
HIPAA & Confidentiality
Regulatory Compliance
Quality Assurance & Performance Improvement
Patient Assessment & Support
Problem Solving & Critical Thinking
Written & Verbal Communication
Organization & Time Management
Staff Training & Mentoring
Microsoft Outlook
Microsoft Word
Microsoft Excel
Microsoft Teams
Epic
Cerner
Meditech
Electronic Health Records / EHR
Electronic documentation systems
Secure healthcare communication systems
16+ years of healthcare experience
Behavioral health experience
Appointment scheduling and care coordination
Insurance company communication
Insurance verification
Prior authorization experience
Electronic health record experience
Microsoft Office proficiency
Patient advocacy
Interdisciplinary collaboration
Quality assurance and performance improvement
Healthcare documentation and records management
HIPAA and regulatory compliance
Staff training and mentoring
Strong written and verbal communication
Strong organizational and time-management skills
Timeline
BEHAVIORAL HEALTH SPECIALIST
UCHealth Parkview Medical Center
09.2009 - CurrentRead More
COMMUNITY ADVOCATE / TRUANCY COURT LIAISON
Pueblo School District #60
08.2004 - 08.2009Read More
SERGEANT
Colorado Department of Corrections
01.1996 - 01.2004Read More
University of Southern Colorado
BACHELOR OF SOCIAL WORK
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