Serena Gbodai
Summary
Healthcare professional with a comprehensive background in behavioral health and direct patient support, aiming for a customer service management role. Demonstrates expertise in crisis intervention, conflict resolution, and team collaboration to ensure safety and enhance customer interactions. Committed to maintaining high standards of care and service excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavioral Health Specialist
Connections Health Solution
12.2025 - Current
- Ensured safety and well-being of individuals and staff in a behavioral health unit through vigilant monitoring and crisis intervention.
- Conducted vital signs assessments, assisted with daily living activities, and provided exceptional support to adults and youth.
- Utilized therapeutic techniques for de-escalation and safely executed restraint procedures as needed.
- Woodbridge Crisis Receiving Center
Direct Support Professional II
Beacon Specialized Living
01.2025 - Current
- Supported individuals with developmental disabilities in residential settings
- Ensured safety through crisis intervention and behavior management
- Documented progress and collaborated with healthcare providers
Certified Nursing Assistant
Synergy Home Care
06.2023 - Current
- Assist clients with daily living activities and medication routines
- Monitor health status and report changes to medical staff
- Maintain detailed patient records and support care coordination
Direct Support Professional
Amazing LYF Support Service
11.2024 - 01.2025
- Provide direct care including ADLs, medication administration, and vital sign monitoring
- Collaborate with nursing staff to develop and implement individualized care plans
- Maintain accurate documentation and ensure compliance with care standards
Overnight Stock Associate
Walmart
06.2022 - 05.2024
- Managed inventory and restocking during overnight shifts
- Maintained organization and cleanliness of stock areas
Certified Nursing Assistant
Woodbine
03.2019 - 09.2022
- Administered medications and assisted nursing staff in delivering quality patient care
- Provided personal care and monitored patient health to enhance overall well-being
- Maintained accurate records and promoted patient comfort through attentive service
Education
High School -
Martin Luther King High School
Philadelphia, PASkills
- Crisis intervention
- Crisis intervention strategies
- Crisis management techniques
- Behavioral health support
- Developmental support
- Medication administration
- Patient monitoring
- EHR proficiency
- Accurate documentation
- Interdisciplinary collaboration
- Client engagement techniques
- Safety monitoring
- Team leadership
- Effective communication
- Strong communication skills
- Interpersonal skills
Certification
- Registered Behavior Technician (RBT), BACB# 1-17-27128
- Certified Nursing Assistant (CNA)
- Certified Medication Aide
- Phlebotomy Technician
- Safe Clinch
- Food Safety
Timeline
Behavioral Health Specialist
Connections Health Solution
12.2025 - Current
Direct Support Professional II
Beacon Specialized Living
01.2025 - Current
Direct Support Professional
Amazing LYF Support Service
11.2024 - 01.2025
Certified Nursing Assistant
Synergy Home Care
06.2023 - Current
Overnight Stock Associate
Walmart
06.2022 - 05.2024
Certified Nursing Assistant
Woodbine
03.2019 - 09.2022
High School -
Martin Luther King High School