Kerry O'Donnell
Columbus
Summary
Dynamic professional with extensive experience at Outback Steakhouse, excelling in customer service and conflict resolution. Proven ability to multitask in high-pressure environments while fostering effective communication. Skilled in Microsoft Suite, demonstrating strong time management and creative problem-solving abilities to enhance team efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Host, Takeaway Member, Server, Bartender, Hourly Manager
Outback Steakhouse
Columbus
12.2017 - Current
- Provide high-level customer service across a variety of roles throughout the restaurant.
- Thrive in a fast-paced, often high-stress environment.
- Developed ability to multitask with strong attention to detail while maintaining constant communication with both the customers and back of house staff to ensure a top-notch customer experience.
Intern
Columbus Police Department - Homicide
Columbus
01.2022 - 04.2022
- Worked alongside the detectives to aid and support investigations.
- Responsible for reviewing evidence as assigned to assist and offload tasks from detectives. Tasks included listening to jail calls, watching surveillance, reviewing data from electronic devices, etc. to identify and document pertinent information to the investigation.
- Once assigned, worked tasks independently to meet desired timelines.
- Voluntary on-call responding to homicide scenes as needed.
- Utilized the Microsoft Suite including Word and Excel.
Worker, Nighttime Manager
Pajolly's Ice Cream
Toledo
03.2015 - 08.2020
- Oversaw day-to-day activities to drive efficiency within the business.
- Front-line customer communication including conflict resolution.
- Onboarded and trained new hires in addition to leading ongoing development and quality assurance of all employees and their work.
Office Assistant
The Ohio State University
Columbus
10.2018 - 03.2020
- Managed all front-desk responsibilities including mail system management and addressing ad hoc dormitory resident requests, questions, and concerns.
- Filed packages, answered phone calls, and maintained correspondence with Hall Directors in cases of emergency.
- Use of Microsoft Suite including Outlook, Word, PowerPoint, and Excel.
Education
Masters - Library and Information Science with a focus in School Library Media K-12
Kent State University
Kent, OH12.2025
Bachelor of Arts - Criminology and Psychology
The Ohio State University
Columbus, OH12.2022
Skills
- Customer service
- Strong interpersonal skills
- Time management abilities
- Creative problem solving
- Conflict resolution
- Effective communication
Honors And Involvement
- Humanities Scholar Member and Mentor, Participated in programs related to the humanities to drive personal and professional development., Served as a mentor to incoming members assisting with the transition to college life.
- Dean's List, Spring 2019, Autumn 2019, Autumn 2020, Spring 2021
Timeline
Intern
Columbus Police Department - Homicide
01.2022 - 04.2022
Office Assistant
The Ohio State University
10.2018 - 03.2020
Host, Takeaway Member, Server, Bartender, Hourly Manager
Outback Steakhouse
12.2017 - Current
Worker, Nighttime Manager
Pajolly's Ice Cream
03.2015 - 08.2020
Masters - Library and Information Science with a focus in School Library Media K-12
Kent State University
Bachelor of Arts - Criminology and Psychology
The Ohio State University
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