Ainsley hoffman
Tulsa,OKLAHOMA
Summary
Dedicated hospitality professional with strong skills in customer service and conflict resolution. Experienced in reservation management and payment processing, committed to delivering exceptional guest experiences.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Host, server assistant, takeaway, and server.
Outback Steakhouse - Bloomin' Brands
Tulsa, Oklahoma
11.2023 - Current
- Greeted and welcomed guests upon arrival at the restaurant.
- Coordinated reservation systems to optimize seating arrangements.
- Trained new hosts on customer service protocols and procedures.
- Provided excellent customer service by anticipating customer needs.
- Resolved customer disputes to enhance overall satisfaction.
- Partnered with kitchen staff to fulfill special requests rapidly.
- Provided support during busy shifts to enhance team performance.
- Effectively multitasked within a fast-paced environment.
Education
High School Diploma -
Jenks High School
Jenks, OKSkills
- Customer service
- Reservation coordination
- Reservation optimization
- Payment processing
- Hospitality operations
- Event coordination
- Onboarding new staff
- Team collaboration
- Conflict resolution
Certification
- Food handlers
Liquor handlers
Affiliations
- American Sign Language President 2025-2026
Member of Jenks Color guard 2022-2026
Timeline
Host, server assistant, takeaway, and server.
Outback Steakhouse - Bloomin' Brands
11.2023 - Current
High School Diploma -
Jenks High School