Summary
Overview
Work History
Education
Skills
Timeline
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Pearl Williams

Sterling Heights

Summary

Dedicated and customer-focused professional with a strong track record of delivering exceptional service in various roles within the food service industry. Proven ability to provide outstanding customer experiences, maintain a clean and organized workspace, and handle various responsibilities efficiently. Recognized for exceptional performance and contributions in previous positions.

Overview

3
3
years of professional experience

Work History

Server Assistant/Takeaway Trainer

Outback Steakhouse
09.2023 - 03.2025
  • Ability to carry heavy trays of food and drinks graciously.
  • Cater to customers various needs.
  • Experience making custom made drinks to order.
  • High stress, face paced work environment.
  • Easily juggle tasks.
  • Take accurate to-go order over the phone, following proper etiquette.
  • Able to adapt to multiple types of POSI systems.
  • Strong attention to detail when verifying orders.
  • Experience preparing and setting catering orders.

Satisfaction Supervisor/Cashier

Eat My Catfish
05.2023 - 09.2023
  • Deliver exceptional customer service, ensuring guest satisfaction and loyalty.
  • Assist guests with their needs and inquiries, fostering a welcoming environment.
  • Maintain impeccable table bussing and ensure timely completion of cleaning duties.
  • Conduct drawer checkouts and accurately process multiple types of orders through the POS system.
  • Cultivate a sense of belonging by making guests feel like family.
  • Acknowledged with 'Employee of the Week' and 'Most Improved Employee' awards.

Service Bar/Takeout

Marketplace Grill
10.2022 - 04.2023
  • Proficiently handle food preparation and ensure adherence to food safety standards.
  • Operate wood-fired ovens and fryers safely while preparing a variety of dishes.
  • Expertly plate appetizers and desserts, ensuring top-quality presentation.
  • Efficiently handle takeout orders from various platforms, including DoorDash, Uber Eats, and Chow Now.
  • Handle money transactions and delivery of takeout orders.
  • Demonstrated menu memorization for takeout orders.

Barista

Kawaii Boba House
08.2022 - 09.2022
  • Provide exceptional customer service, emphasizing the rewards program.
  • Maintain impeccable cleanliness and sanitation of dishes and surfaces.
  • Utilize specialized equipment to prepare high-quality beverages.
  • Follow precise instructions for crafting specialty drinks with careful attention to detail.
  • Create visually appealing toppings for specialty drinks.

Starbucks Barista

Starbucks
09.2021 - 05.2022
  • Delivered the renowned 'Starbucks Experience' to all patrons.
  • Fostered customer connections to drive long-term sales and loyalty.
  • Managed inventory health checks to ensure product availability.
  • Crafted beverages to Starbucks' exacting standards.
  • Promoted prepared foods and effectively merchandised display cases.
  • Maintained cleanliness and sanitation of work areas and equipment.

Education

College Degree - Film

University of Central Arkansas
Conway, AR
09.2022

High school diploma - undefined

Heber Springs High School
Heber Springs, AR
05.2021

Skills

  • Food Service
  • Coffee Experience
  • Cleaning Experience
  • Cashiering
  • Barista Experience
  • Customer service
  • POS
  • Adobe Photoshop
  • Cash Handling

Timeline

Server Assistant/Takeaway Trainer

Outback Steakhouse
09.2023 - 03.2025

Satisfaction Supervisor/Cashier

Eat My Catfish
05.2023 - 09.2023

Service Bar/Takeout

Marketplace Grill
10.2022 - 04.2023

Barista

Kawaii Boba House
08.2022 - 09.2022

Starbucks Barista

Starbucks
09.2021 - 05.2022

High school diploma - undefined

Heber Springs High School

College Degree - Film

University of Central Arkansas

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Pearl Williams