Ziya Jennings
Houston,TX
Summary
Experienced Banquet Server always looking to surpass expectations and achieve excellence. Enjoy providing positive customer experiences through energetic interpersonal communication. Team player who works well with staff and supervisors to satisfy customers. Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Banquet Server/Server Trainer
Landry's Restaurants King Ranch
Houston, TX
08.2023 - Current
- I welcome all the guests into the restaurant, and I give them outstanding service
- Which consists of greeting them, making sure their table is always well kept, making sure drinks are coming out cold, and food is coming out hot, and they are happy the entirety of dining with us.
Uber Driver
Uber Drivers
Houston, TX
01.2022 - 07.2024
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
Fine Dining Server
Albi
Houston, TX
12.2023 - 04.2024
- Provided continuous evaluation and feedback to server employees.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Utilized effective communication techniques to support server learning and comprehension.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Server/Trainer/Bartender
Saltgrass Steakhouse
Houston, TX
01.2020 - 08.2023
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Developed and implemented comprehensive training program for new servers.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
Hostess
Pappadeaux Seafood Kitchen
Stafford, TX
05.2018 - 05.2020
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Hospitality
Houston Community College
Houston, TX07.2020
Ridge Point Highschool
Houston, TX05.2020
Skills
- Customer Service
- Host
- Hostess
- Expo
- Front Desk
- Serving Experience
- Food Service
- Restaurant Experience
- Upselling
- Bartending
- Driving
- English
- Fluent
- POS
- Food Safety
- Kitchen Experience
- Fine dining experience
- Food handling
- Serving
- Cash register
- Sales
- Banquet Experience
- Food Preparation
- Guest Services
- Cash handling
- Time management
- Safe Food Handling
- Cash Handling
- High-volume dining
- Bussing and Table Resets
- Event Setup
- Room Teardown
Certification
- TABC Certified
- Food Handler Certification
- Driver's License
Licenseexpiration
11/01/25
Personal Information
Relocation: Anywhere
Timeline
Fine Dining Server
Albi
12.2023 - 04.2024
Banquet Server/Server Trainer
Landry's Restaurants King Ranch
08.2023 - Current
Uber Driver
Uber Drivers
01.2022 - 07.2024
Server/Trainer/Bartender
Saltgrass Steakhouse
01.2020 - 08.2023
Hostess
Pappadeaux Seafood Kitchen
05.2018 - 05.2020
Hospitality
Houston Community College
Ridge Point Highschool