Keelei Uptergrove
Denton,TX
Summary
Dedicated and results-driven Banquets Peer Trainer with cross-training in The Market, Pantries, and Coffee Breaks. Completed multiple college courses towards a degree. Eager to leverage skills in fostering a collaborative team environment and expanding professional growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Banquet Server and Peer Trainer
Benchmark Hospitality
04.2023 - Current
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- As a trainer I effectively trained new employees to standard with the use of STOs.
- Assisted in creating needed changes in existing STOs while upholding the standard in my day to day tasks.
Barista/Shift Supervisor
Sweetwaters Coffee & Tea
12.2022 - 04.2023
- I began working at Sweetwaters in December as a full time Barista and have become a shift leader within my first 2 months here
- My main duties we’re customer service, food prep, making drinks, and training new employees.
- Trained new team members on making drinks and food, cash handling, and company policies for consistent performance across the team.
- Built strong relationships with regular customers through my engaging service, remembering specific orders, and engaging in friendly conversations.
- Served customers quickly and efficiently and created strategies to prevent delays.
Barista/Shift Supervisor
Roasters Coffee and Tea Company
01.2021 - 08.2022
- I worked here from January 2021 to August 2022, and became a shift lead and trainer within my first 6 months employed.
- I am able to provide excellent customer service, get to the point of sale, count registers and deposits, pull shots, steam milk, and train and manage employees on a shift.
- This was a very high paced environment where I learned to exceed in speed, quality, and consistency.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
Education
High School Diploma -
Canyon High School
Canyon, TX05.2022
Skills
- Coffee Experience
- Barista Experience
- Shift Management
- Cash Handling
- Food Service
- Cleaning Experience
- Food Handling
- Customer service
- Strong teamwork
- Punctual and Reliable
- Guest Relations
- Staff Training
- Task Delegation
Certification
Food Handler Certification
TABC
Timeline
Banquet Server and Peer Trainer
Benchmark Hospitality
04.2023 - Current
Barista/Shift Supervisor
Sweetwaters Coffee & Tea
12.2022 - 04.2023
Barista/Shift Supervisor
Roasters Coffee and Tea Company
01.2021 - 08.2022
Food Handler Certification
TABC
High School Diploma -
Canyon High School
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