Kerry Roberson

•Marketing and advertising

•Directed day-to-day operations for attendants' team.

•Conducted successful negotiations to optimize contract terms.

•Assuring exceptional customer service

•Sales and reservations

• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Developed strategic partnerships with local businesses to provide guests with exclusive experiences and amenities.
• Maximized event revenue by creating customized packages tailored to client preferences and budgets.
• Enhanced guest satisfaction by implementing personalized services and anticipating client needs.
• Assured clientele of of approved itinerary throughout their stay.
• Eased client effort in planning vacation to top resorts

• Resolved customer complaints while prioritizing customer satisfaction and loyalty.
• Took ownership of customer issues and followed problems through to resolution.
• Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
• Reduced customer complaints, proactively addressing issues and implementing effective solutions.
• Supervised employees and assessed performances to determine training needs.