Kerry Savage
Trenton,NJ
Summary
Results-oriented manager with a proven track record of implementing strategic approaches to drive profitability and sales. Recognized for excellence in operations and customer care. Adept at motivating, training, and developing team members in highly competitive environments. Over 10 years of experience in creating strategic alliances with clients to align with key business initiatives. Skilled planner focused on building and retaining high-performing teams through effective daily production planning, budgeting, and resource management to achieve operational objectives.
Overview
19
19
years of professional experience
Work History
General Manager
National Vision
Princeton , NJ
06.2019 - Current
- Established clear performance goals and metrics for revenue, P&L, customer service and customer retention.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
- Maximized time and manpower by consolidating data, payroll and accounting programs into centralized system.
- Tracked monthly sales to generate reports for business development planning.
- Securing talent, building employee retention, and designing three financial growth systems to implement
Assistant Store Manager
Luxottica
Princeton , NJ
12.2011 - 06.2019
- Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Aided in negotiation with vendors and suppliers to reduce overall costs.
- Built proactive and productive relationships with business agents to maintain operational efficiency.
- Assessed, optimized and elevated operations to target current and expected demands.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Created engaging merchandise presentations to motivate impulse purchases.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
- Analyzed inventory trends to guide product ordering and develop sales promotions to minimize overstock.
- Measured goal achievement by evaluating daily cash flow, reviewing sales reports and producing financial statements.
Customer Success Manager
Prestige Trees
Manalapan, NJ
07.2006 - 07.2011
- Oversaw address of customer requests for friendly, knowledgeable service and support.
- Drove customer escalations to resolution by engaging directly with clients.
- Revised department schedules to maximize coverage during peak hours.
- Scheduled appointments to meet customer needs and resolve key concerns.
- Collaborated with cross-functional teams to streamline onboarding processes for new clients.
- Led initiatives to optimize customer support workflows, reducing response times significantly.
- Facilitated training sessions for clients on product features and benefits, enhancing user experience.
- Conducted regular check-ins with clients to ensure satisfaction and address concerns proactively.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Developed tailored customer success strategies to enhance client engagement and retention.
Education
Some College (No Degree) - Medical Microbiology And Bacteriology
Mercer County Community College
Trenton, NJAssociate of Science - Opthalmic Science
Camden County College
Blackwood, NJ06.2012
C.M.A. - Nursing
Omega Institute
Blackwood, NJ06.2006
Skills
- Policy/program development
- Vendor relations
- Attending to customer calls, emails, and chats
- Performance improvements
- Sales planning and implementation
- Employee scheduling
- Client relations
- Staff development
- Customer relationship management
- Microsoft,excel,teams,ukg,Salesforce
- NJ licensed optician/10 years of optical retail
References
Available upon request
Timeline
General Manager
National Vision
06.2019 - Current
Assistant Store Manager
Luxottica
12.2011 - 06.2019
Customer Success Manager
Prestige Trees
07.2006 - 07.2011
Some College (No Degree) - Medical Microbiology And Bacteriology
Mercer County Community College
Associate of Science - Opthalmic Science
Camden County College
C.M.A. - Nursing
Omega Institute