Kerry Silveria
San Diego,CA
Summary
Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Insurance Agent
Acrisure
08.2013 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Built strong relationships with clients through consistent communication and excellent customer service.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
Owner
AnyBudget Printing, Inc.
01.1999 - 07.2013
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
Education
Insurance Pre-Licensing - Insurance
Mike Russ Finacial Training Centers, Inc.
San Diego11.2013
No Degree - Child Development
Grossmont College
El Cajon, CA01.1996
Skills
- Policy Renewals
- CRM Software
- Customer follow-up
- Customer Service
- Team building
- Customer Complaint Resolution
- Adaptability
- Problem-solving aptitude
- Time management abilities
- Professionalism
Certification
- California Department of Insurance - 02/12/2014-02/28/2026
Timeline
Insurance Agent
Acrisure
08.2013 - Current
Owner
AnyBudget Printing, Inc.
01.1999 - 07.2013
Insurance Pre-Licensing - Insurance
Mike Russ Finacial Training Centers, Inc.
No Degree - Child Development
Grossmont College
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