Kerry Turowski

Adept in analytical thinking and team leadership, I have significantly enhanced workflow automation and performance optimization at my previous employer. My expertise in technical problem solving and strategic planning, coupled with a talent for coaching and mentoring, has driven project success and fostered a culture of continuous improvement and collaborative decision-making.

• Proficient in all Genesis related systems setup and support.
• Trouble shoot Genesis label and MFP printer issues.
• POC for Bridge Breast Milk Acquisition (BBMA) Milk Management.
• POC for Tissue Tracker (The tissue tracking enhancement project will integrate MHS GENESIS, the DoD’s Electronic Health Record (EHR), with TrackCore for purposes of tracking tissue, implants, and allograft implantations from implantation to final disposition, as required by The Joint Commission, FDA and the College of American Pathologists (CAP) laboratory accreditation agency.
• POC for 724 downtime viewers, iAccess, Fetalink, Status Board displays.
• Monitor and assist with ticketing queue status as PC Tech Lead.
• Site support for the Qflow ticketing system.
• Professional and technical proficiency with technical assistance either by telephone, using remote desktop control and Bomgar software or resolving the clients’ hardware and/or software issues in person.

• Expert level knowledge in administering Windows operating systems and related services with an ability to engineer solutions within technical discipline; and ability to support complex service impacting issues with little to no supervision.
• Provide expert level expertise in the design and maintenance required to ensure the high availability of the Microsoft Windows environment.
• Oversees technical aspects of small, team-based projects that may be a part of larger IT departmental projects.
• Works well with patients, physicians, and other Med Center employees.
• Expert level proficiency with MS Office 365.
• Excellent organizational, project management and documentation skills with great attention to detail and ability to handle multiple tasks.
• Working knowledge of OU structure, Group Policy, DNS, DHCP, VMware, etc.
• Advanced communication and professional skills with the ability to establish relationships across business units.
• Proficient with documentation for future knowledge base use.
• Proficient in imaging using DHA image through network PXE or CD drive.
• Proficient with Genesis related hardware and software installation and trouble shooting.

• System administration
• Coordinate and track systems related projects.
• Provide leadership, training and mentoring to team members.

Public Trust

Security+ Certified-CE

30

• Citizenship: Yes
• Title: Systems Support Eng/PC Tech lead