KERRY VAUGHN
SHREVEPORT,LA.
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
39
39
years of professional experience
Work History
CLINIC MANAGER, ASTHMA & ALLERGY CLINIC
WILLIS KNIGHTON HEALTH SYSTEM
10.2025 - Current
- Managed supplies, records, and equipment for Willis Knighton Health System clinics to ensure operational readiness.
- Managed daily operations of the clinic, including scheduling appointments and assigning staff.
- Monitored patient intake, registration, and check-in processes for Willis Knighton services.
- Collaborated with physicians and other staff members to improve clinical processes and patient outcomes.
- Trained new clinic staff on Willis Knighton policies and office routines.
- Addressed customer complaints by following up on issues and implementing corrective actions to enhance patient satisfaction.
- Developed relationships with healthcare providers to sustain a strong referral pipeline.
CLINIC MANAGER, ADVANCED UROLOGY
WILLIS KNIGHTON HEALTH SYSTEM
07.2023 - 10.2025
- Provided direct supervision for nursing and clerical staff to support quality patient care each day.
- Coordinated provider schedules and optimized patient flow and front office coverage to enhance clinic efficiency.
- Ensured compliance with health system policies, HIPAA, and safety standards while maintaining organized clinic records and streamlined workflow processes in electronic systems.
- Managed A/P and A/R functions for multiple providers to ensure timely and accurate financial operations.
TROUBLESHOOTER CLINIC MANAGER
WILLIS KNIGHTON HEALTH SYSTEM
09.2022 - 07.2023
- Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care.
- Coordinated patient flow, appointment scheduling, and provider coverage
- Resolved patient care system problems using troubleshooting guides and team input
- Explored and analyzed equipment problems Willis Knighton Health System equipment issues and identified faulty components
- Entered service requests into tracking system service requests in health system work order tracking system
- Supplied administrative support for multiple clinics management and A/P-A/R support to multiple WK clinics.
- Cultivated strong working relationships with team members positive working relationship with fellow staff and management.
CLINIC MANAGER, EYE INSTITUTE
WILLIS KNIGHTON HEALTH SYSTEM
Shreveport, LA.
11.2021 - 09.2022
- Managed supply orders, payroll, reporting, accounts payable, accounts receivable, charge entry from operative notes, insurance follow-up, denial resolution, prior authorization review, and trained staff on accurate insurance data entry.
- Supervised clinical and administrative staff to ensure smooth daily clinic operations.
- Assisted multiple providers to enhance patient care across ophthalmology services.
CLINIC MANAGER,TRISTATE NEUROSURGERY
WILLIS KNIGHTON HEALTH SYSTEM
12.2013 - 11.2021
- Oversaw daily clinic operations, supervised clinical and administrative staff to ensure smooth functioning.
- Coordinated with insurance carriers on claim follow-up and completed operative note and charge coding, ensuring compliance with administrative and clinical functions across Neurosurgery Department.
- Coordinate with multiple providers to deliver patient care efficiently.
- Managed supply ordering, payroll, reporting, accounts payable, and accounts receivable to maintain financial accuracy.
BARTENDER/STORE CLERK
LUCKENBACH TEXAS, INC.
Fredericksburg, TX
05.2009 - 12.2013
- Coordinated special event bartending and daily store operations to ensure smooth service delivery. Handled accounts receivable transactions and accounts payable with accuracy. Represented Luckenbach at events, fostering positive customer engagement and brand awareness. Applied inventory knowledge to monitor stock and support supply control. Monitored and restocked inventory consistently, ensuring compliance with TABC regulations.
- Checked guest identification before alcohol service.
CARDIAC TECH
AUSTIN HEART
Fredericksburg, TX
11.2011 - 11.2012
- Delivered direct patient care for cardiology and vascular physicians, ensuring thorough support during treatment. Acted as the first point of contact for patients by performing vital signs, Holter monitor hookups, event monitor hookups, medication lists, and allergy lists. Completed Coumadin testing ordered by a physician. Entered all patient information into a computer system, handled medication refill requests approved by physician, answered patient health questions by phone, communicated with physicians and patients daily, provided sleep study results and arranged CPAP or AutoPAP equipment, traveled with physicians to remote clinics, scheduled imaging, lab, and cath orders, and relayed results to patients.
- Performed EKG testing for Austin Heart cardiology patients.
- Prepared patients for stress testing and cardiac monitoring procedures.
- Applied electrodes and verified accurate heart rhythm recordings.
CHECKOUT COORDINATOR
AUSTIN HEART
Fredericksburg, TX
09.2008 - 06.2009
- Coordinated patient and office workflow for cardiology and vascular physicians through clerical support, managing procedure scheduling and daily collection of office copays and insurance payments. Facilitated communication with the general public and medical staff via email, telephone, and in person.
- Scheduled appointments for patients with cardiology providers and procedures.
- Managed referral packets and prior authorization requests for heart care services.
- Updated electronic medical records with patient demographics, orders, and visit notes.
OWNER/BUSINESS MANAGER
TEXAS STEEL BUILDINGS, INC.
Fredericksburg, TX
06.2006 - 03.2009
- Directed operations for Texas Steel Buildings, Inc. steel building projects.
- Managed customer consultations and project requirements for custom steel structures.
- Oversaw budgeting and financial management.
- Coordinated estimating, quotes, and contract review with clients and vendors.
- Oversaw scheduling of fabrication, delivery, and installation crews.
- Maintained supplier relationships for steel, hardware, and building components.
- Created marketing campaigns to attract new customers.
- Developed policies and procedures for the organization.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Collaborated with other owners on joint ventures and shared resources.
COORDINATOR
HILL COUNTRY MEMORIAL HOSPITAL FOUNDATION
Fredericksburg, TX
06.2005 - 06.2006
- Coordinated donor communications for hospital foundation fundraising efforts.
- Managed gift processing and donor database records for foundation contributions.
- Supported fundraising events through vendor follow-up and volunteer coordination.
- Maintained confidential records for hospital foundation donors and prospects.
- Drafted email updates and outreach messages for foundation campaigns.
- Assisted board meetings with agendas, notes, and administrative support.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Facilitated communication between different departments in order to resolve issues quickly.
- Organized team events to promote a positive work environment.
- Created and maintained accurate records of departmental activities, including budgets, personnel documents and project timelines.
- Monitored project progress and provided updates to stakeholders.
RADIOLOGY OFFICE COORDINATOR
HILL COUNTRY MEMORIAL HOSPITAL
Fredericksburg, TX
01.1998 - 04.2004
- - Coordinated daily radiology procedures to enhance workflow across all modalities. - Communicated effectively with nursing, medical, and support staff to maintain organized department operations. - Supported mammography by assisting patient care, handling surgical specimens, and ensuring accurate daily and monthly Texas record keeping.
- Managed patient calls, messages, and appointment requests for clinical departments.
- Coordinated hospital office schedules, meetings, and daily clerical workflow.
- Maintained medical records, files, and confidential documents under HIPAA guidelines.
BUSINESS MANAGER/OWNER
DESIGN DRYWALL & ACOUSTICS, INC.
Shreveport, LA
03.1996 - 01.1998
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Managed project budgets and job cost tracking for drywall and acoustics operations.
- Coordinated invoices, payroll, and vendor payments for construction office workflow.
- Organized labor schedules to ensure timely project completion., materials, and subcontractors for drywall and acoustics projects.
- Maintained accounting records and organized business documents for office reporting.
- Monitored office procedures and improved administrative support for DESIGN DRYWALL & ACOUSTICS, INC.
- Recommended process improvements that would reduce costs while increasing productivity.
- Enhanced tools to streamline tracking and facilitate business analysis. to enable better tracking and business analysis.
- Determined customer needs and calculated payment options based on a consultative sales process.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
- Developed strong supplier relationships by obtaining alignment and delivering on mutually established goals.
- Assessed employee performance evaluations and recommended changes or improvements.
LIFELINE PROGRAM COORDINATOR
SCHUMPERT MEDICAL CENTER
Shreveport, LA
02.1988 - 03.1996
- Established emergency response system for the community.
- Developed and marketed services to the medical community and the general public.
- Educated employees and volunteers about Lifeline Department's operations to enhance service quality.
DEPARTMENT SECRETARY, SOCIAL SERVICES
SCHUMPERT MEDICAL CENTER
03.1989 - 12.1990
- Supported Social Services Director and social workers with clerical tasks to enhance operational efficiency. Maintained financial records and confidential files for the Employee Assistance Program to ensure compliance and confidentiality. Coordinated activities for Lifeline Program to facilitate community outreach and support services.
- Managed department calendars, meetings, and correspondence for hospital leadership.
- Prepared memos, reports, and documents for medical center departments.
- Routed phone calls, mail, and messages across clinical and administrative teams.
PATIENT ACCOUNT REPRESENTATIVE,PATHOLOGY
SCHUMPERT MEDICAL CENTER
02.1988 - 03.1989
- Managed CPT-4 and ICD-9 coding for laboratory charges to ensure accurate billing and compliance. Handled data entry and guided patients through insurance claim preparation, improving patient understanding of the claims process. Coordinated with laboratory staff on claims processing to streamline workflow and reduce claim discrepancies.
Education
ULTRASOUND
VIRGINIA COLLEGE AT AUSTIN
Austin, TxGENERAL STUDIES
LSU-S
Shreveport, LASkills
- Healthcare compliance
- ICD-10 and CPT coding knowledge
- Accounts management
- Financial planning
- Management and project coordination
- Software administration
- Innovative problem solving
- Ability to multitask effectively
- Leadership skills
- Marketing expertise
- Sales and inventory software proficiency
COMMUNITY:
- Cherry Mountain Community Board, Served on Cherry Mountain Community Board 3 years
- Lifeline Foundation Board, Chairperson, Served on Lifeline Foundation Board as Chairperson 3 years
- Northwest La. Parkinson's Resource Foundation, Served on the Northwest La. Parkinson's Resource Foundation 3 years
EDUCATION:
- Neurosurgery Symposiums
- Various motivational and management seminars
- Customer service workshops/product knowledge
- Human Relations/Leaderships seminars
- Financial/Budget Planning seminars
- Radiology Coding seminars
Timeline
CLINIC MANAGER, ASTHMA & ALLERGY CLINIC
WILLIS KNIGHTON HEALTH SYSTEM
10.2025 - Current
CLINIC MANAGER, ADVANCED UROLOGY
WILLIS KNIGHTON HEALTH SYSTEM
07.2023 - 10.2025
TROUBLESHOOTER CLINIC MANAGER
WILLIS KNIGHTON HEALTH SYSTEM
09.2022 - 07.2023
CLINIC MANAGER, EYE INSTITUTE
WILLIS KNIGHTON HEALTH SYSTEM
11.2021 - 09.2022
CLINIC MANAGER,TRISTATE NEUROSURGERY
WILLIS KNIGHTON HEALTH SYSTEM
12.2013 - 11.2021
CARDIAC TECH
AUSTIN HEART
11.2011 - 11.2012
BARTENDER/STORE CLERK
LUCKENBACH TEXAS, INC.
05.2009 - 12.2013
CHECKOUT COORDINATOR
AUSTIN HEART
09.2008 - 06.2009
OWNER/BUSINESS MANAGER
TEXAS STEEL BUILDINGS, INC.
06.2006 - 03.2009
COORDINATOR
HILL COUNTRY MEMORIAL HOSPITAL FOUNDATION
06.2005 - 06.2006
RADIOLOGY OFFICE COORDINATOR
HILL COUNTRY MEMORIAL HOSPITAL
01.1998 - 04.2004
BUSINESS MANAGER/OWNER
DESIGN DRYWALL & ACOUSTICS, INC.
03.1996 - 01.1998
DEPARTMENT SECRETARY, SOCIAL SERVICES
SCHUMPERT MEDICAL CENTER
03.1989 - 12.1990
LIFELINE PROGRAM COORDINATOR
SCHUMPERT MEDICAL CENTER
02.1988 - 03.1996
PATIENT ACCOUNT REPRESENTATIVE,PATHOLOGY
SCHUMPERT MEDICAL CENTER
02.1988 - 03.1989
ULTRASOUND
VIRGINIA COLLEGE AT AUSTIN
GENERAL STUDIES
LSU-S